Hello, My problem is briefly described below, you probably could check my previous support chart conversations for details. I have a non-critical problem with the internet, I was told by support that this can only be fixed by a tech visit and that it's going to be free of charge. I accepted the tech

Were all charges waived from the first instance of overage through the rest of the monthly billing cycle? https://www.xfinity.com/support/articles/data-usage-exceed-usage

Hi, I spoke with a customer service agent 1 month ago regarding having a technician configure my building to receive internet service. The technician simply added a splitter to the basement connection. The service agent specifically mentioned the service being free and adding a note such that any po

Hello, I joined xfinity with 2024 BlackFriday deal - Internet connection with a free phone line but I am being charged every month for the phone line. To me, this goes against the free line for a year deal. Can you please look into my account to see what is going on?

I’m being charged for a line that was supposedly free. I signed up for it when I got my internet. It was supposed to be free for one year but I’m being charged for the first month and even the autopay shows up for next month. I’m being charged for activation, taxes, and fees which I understand but w

I just moved to Xfinity Mobile with a Buy One Line Get One Free Promo and a Bring Your Own Device Promo. I got my first month bill and they charged me full price despite my promos showing on the next month bill... Support tells me the promos only apply after the first month, but nothing in the terms

I never used the services because it was an issue from the start. Xfinity states that because the billing cycle starts 7 days after placing the order they cannot refund or credit back. Weird because the sim card doesnt come until like 3-5 days such a scam never used the service and was charged $103.

I'm just concerned with everything I've read that this charge will go through even though I was told it would be free since I've done everything on my end to self install. The tech comes out tomorrow, and honestly I'd rather cancel and return everything and stick to another provider because I've nev

I signed up for internet ACP in June 2022. They sent me a phone without asking and charged me for tax. We called to ask why they did that and they assured us that the phone is free and we would be credited every month the cost of the phone as long as we activated it in 30 days. I was not happy about

I'm Jan. Xfinity customer. Dec 2021 a customer service representative initiated a deal for free Motorola One cell phone. He failed to tell me that I would be charged for phone if I didn't activate it in 30 days. From April 2022 until now I'm overcharged 12.49 per month for a device that was given to

I called and spoke with an agent back in September and was told my account would be cancelled and I would receive a refund in the mail. 2 months later I am still getting charged!!!!

On 7/31 I ordered a gold rewards movie ( Sing 2) as I have previously done with no charge for any of the rewards movies I was offered. I looked through the email again and it said nothing about incurring a fee. Last night I received an email charging me $14.99. WHY???!

It is supposed to be $62/mo but first month bill is $147/mo???? No promotional discount applied to the bill. This was not something I was told.

Hello I was charged $58.94 on march 19th and $28.84 on the 31st of march. why was I charged twice this month?

I was lured into a call several hours long with an Xfinity agent and he was trying to sell me a Pixel 8 phone that will be completely free for the first 3 months and I can return it anytime, he said. But it turns out I was paying for it from the first month. And when I want to return it, the custome

I have recently changed my address and I am being billed and extra $83.90 which is being billed as "Balance Transferred", I am also getting the new month's charge in addition. All of this while the address change was labelled as cost-free in the web form I used to make the change. Can you please exp

I've tried countless times to cancel any and all Peacock plans included in my Xfinity internet deals, but I have still been incorrectly charged $13.99 per month, every month for 10 months now. I originally signed a 24 month contract back in the fall of 2024, but the customer service chat has now got

Hello, Back in June of 2024, I went to an Xfinity store to rent a modem to use for internet in my home. While I was there, the associate helping me gave me two pieces of equipment that I did not ask for, and told me they were free for signing up for an account. I did not want the equipment, but the

Hello, Kevin- your salesman told me my Unlimited Data Mobile service would be FREE for 12 months with my TV/Internet package. I was told I would pay a one time charge of $25. My bill shows that a $59+ payment will be charged in February. Did he lie to me? Would you look into this for me? Thank you f