Visitor
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2 Messages
Free phone line being charged every month
Hello, I joined xfinity with 2024 BlackFriday deal - Internet connection with a free phone line but I am being charged every month for the phone line. To me, this goes against the free line for a year deal. Can you please look into my account to see what is going on?
XfinityVianney
Official Employee
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2.1K Messages
1 day ago
Hi @user_7knl5a,
Thank you for reaching out. I appreciate you taking a moment to create a new post and let us know about your concern. I can certainly help review this further and provide some clarity. To start, please send me a direct message with your full name and service address when you're ready.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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