Free phone line being charged every month

Hi @user_7knl5a, 

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 I was sold a "free line" for 1 year back in April as well. Xfinity had a very difficult time getting my phone number from Ooma and the line did not activate until June 3rd which I found out when I called because I had been charged $44 in May. Nobody communicated that the line was finally activated and I would not have known if I hadn't called. I was then told that the $44 was a $25 activation fee and the balance was the phone charge. When I decided to take the free line I was told the only charge was the tax on the phone which I paid upfront, the person I was dealing with said I would not see another bill for a year and I could cancel then if I wanted. All sounded great, but apparently not true. When I called about the $44 I spoke to a "supervisor" that told me that I signed an agreement for the activation and phone fee which I do not remember doing. She said the monthly charges moving forward would be $14/mo. to cover the cost of the phone but the line itself is free. I told her that was absolutely never mentioned to me. She said she would email me the agreement that I signed and I have still not seen it. I also asked if the $14 goes away when I cancel and she said no, I would being paying for the phone for another year even without the line. Does that make sense to anyone? Such deception! Has anyone else had this experience? I'm guessing yes.