Visitor
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1 Message
Charged extra 15 dollars this month for RETURNED equipment
I personally went to the store at Emeryville and hand both of Xfinity equipments to your staff on February. Why am I still charged for them today? I don’t even have them anymore, then you charged me for no reason?
CCOtto
Problem Solver
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497 Messages
2 years ago
Hi, @
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @user_8d18b3! I'm so happy we were able to get you taken care of tonight. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your night and stay safe.
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