Charged twice this month

Hi, I only use Xfinity for internet, so there should be one invoice. There is no chat icon in the upper right to send a direct message. 

@gpeppe We will definitely get to the bottom of this together! I'm on a pretty tight budget myself, so I tend to stay on top of all transactions coming in or out just in case I see something out of the norm. I personally use the Xfinity app monthly to make sure that I am aware of any upcoming changes to my bill. Here is a link with some instructions on how to view your bill in the Xfinity app or on the website https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill.

I want to get eyes on things for myself this time around, and to do, so I'll need to speak with you in direct message. I will send some more instructions down below with a little more detail this time, so we can get you to the right place. Let me know if you run into any additional problems when trying to send the direct message as I am here to help. 😀

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.