Why did I get charged for another month of my past service?

Question

I was just charged for the previous service on January 3rd. I switched on December 18th to a different speed and now see a payment for that speed scheduled for the 11th. You just charged me for service I will not use this month since I switched and also want to charge me for service I switched to. You are not going to charge me twice. How are you going to fix this?

XfinityEmilyB · Answer

user_oc083j Welcome to our community forum! Thank you for reaching out so we can review your account together, make sure everything looks right, and you're billed accurately for the service you ordered.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.

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user_oc083j

Why did I get charged for another month of my past service?

XfinityEmilyB

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