4 Messages
Being charged for a free line
I’m being charged for a line that was supposedly free. I signed up for it when I got my internet. It was supposed to be free for one year but I’m being charged for the first month and even the autopay shows up for next month. I’m being charged for activation, taxes, and fees which I understand but what I’m confused about is being charged the regular plan amount when it’s supposed to be included in my plan. There’s no mention of any credits/ etc. on my billing regarding this line.
XfinityRaf
Official Employee
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903 Messages
1 month ago
Good afternoon @uu_ee811. Thanks for submitting a post today to report your mobile billing issue. We can continue in the private message you have already sent.
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user_w8nwkl
5 Messages
1 month ago
Same here, I'm tired of contacting them to remove the charges and get a refund, but they lie to me every time.
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user_j9mfxg
Visitor
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4 Messages
26 days ago
Im having the same issue. It's been 4 months they have been charging me for a line that should have been free. I've called once a month but gawd. They expect people to just not care and pay
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user_7knl5a
Visitor
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2 Messages
14 days ago
Hi,. I have the same issue, Whom to contact or how to get them to talk to me regarding this problem? Or is canceling the service my only solution?
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