1 Message
3rd month Xfinity wrongly charged for rental equipment fee on my account
I use my own modem and I was in a 12 month contact, but since the 6th month, Comcast started to charge me monthly equipment rental fee. I called customer since the first time it occurred on my account, the customer center representative infirmed that they corrected it on my account and the fee will be credited back to my account in the next bill. However, it got charged again the 2nd month even without any credit back for the 1st month. Last month when I called the customer center, they recommended a new 24 month Internet service with using my own modem and promised again that the wrongly charged rental fee for two months will be credited to the 3rd month. Few days ago, it's the 3rd month, the rental equipment fee charged to my account again without any equip shipped to me. I will stop by the local Comcast store if they can solve this. [Edited: "soliciting"]
EG
Expert
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110.3K Messages
11 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
11 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_ytyr5s! We are so glad to hear from you and happy to help in any way that we can to address your account billing concerns. No worries! You have reached out to the right team to get this taken care of for you. So that we can get started, please feel free to shoot us a private message, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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