Visitor

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1 Message

10/18/2026 2:51 PM

Charged for free line

I just got Xfinity a few months ago and one of the representatives said I had a free year of a mobile line but after the first month I was being charged the normal price. I asked another representative about this and they just said that I didn't have the deal on my account. The like that the first representative set up is literally named free line

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Official Employee

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4.5K Messages

2 hours ago

@Skymonkey Thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to look into your concern regarding the free line. Please send our team a direct message with your full name and address.

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