Hello, I joined xfinity with 2024 BlackFriday deal - Internet connection with a free phone line but I am being charged every month for the phone line. To me, this goes against the free line for a year deal. Can you please look into my account to see what is going on?

I just added a line last month for my daughter. I thought I signed up for 2 unlimited lines but the system added her line as charge by the gig - so the total bill was $495. Talked to in store rep and rep on phone and said there’s nothing they can do about it because it was already charged to my card

I use my own modem and I was in a 12 month contact, but since the 6th month, Comcast started to charge me monthly equipment rental fee. I called customer since the first time it occurred on my account, the customer center representative infirmed that they corrected it on my account and the fee will

I’m being charged for a line that was supposedly free. I signed up for it when I got my internet. It was supposed to be free for one year but I’m being charged for the first month and even the autopay shows up for next month. I’m being charged for activation, taxes, and fees which I understand but w

I was charged $40 a month after my service was canceled. A month ago I transferred my services to AT&T and a few days after I transferred I was charged my regular $70 bill. I called and was informed that its was post pay billing and that I would not be charged again. Now a month later I was charged

Hello I was charged $58.94 on march 19th and $28.84 on the 31st of march. why was I charged twice this month?

I have Internet More and have set up autopay through my bank account. I have spent hours on the AI chatbot and with live agent and still the billing is wrong. I know the base charge is $40/month for my 300MB service, but I was told autopay gives $5/month discount if by credit/debit card and another

i was charge twice for month of december

On June 19th 2025 I cancelled and returned my equipment, at that time I was told that they were going to issue a refund to my credit card because they already had charged my credit card for the following mount. When I received my statements from Citi bank and US bank where they show that they had ch

I cancelled my service last month, but was still billed for the month of September. Is there a way for me to clear up this charge?

I personally went to the store at Emeryville and hand both of Xfinity equipments to your staff on February. Why am I still charged for them today? I don’t even have them anymore, then you charged me for no reason?

Hello, I signed up for the 1 year of free mobile service because I am an internet customer. I got charged before the trial period is up. Is there anything I can do about this?

Hello, Over the last few months I have been getting double charged for an account I no longer have. I transferred my account from one residence to another and then I decided to upgrade from 500mbps to 1000mbps. However the guys were lazy and just made me a new account instead of settling the old one

I've tried countless times to cancel any and all Peacock plans included in my Xfinity internet deals, but I have still been incorrectly charged $13.99 per month, every month for 10 months now. I originally signed a 24 month contract back in the fall of 2024, but the customer service chat has now got

I’m being charged for equipment I never had. This occurred under the new plans. An agent promised me it would be resolved last week but nothing has happened

We ended our Xfinity mobile service on oct 2nd and got a message that porting is successful and complete. We still got charged the whole of next month because of something on their end. The customer service representative accepted that the ported was complete as of 2nd October but still says its aga

I signed up for internet ACP in June 2022. They sent me a phone without asking and charged me for tax. We called to ask why they did that and they assured us that the phone is free and we would be credited every month the cost of the phone as long as we activated it in 30 days. I was not happy about

I have 1.2GB Internet plan. I am being charged on my credit card for $13.99 a month for Peacock Premium. When I log into Peacock, there is no card on file and the account is being managed through Xfinity. I DO NOT WATCH PEACOCK, I DO NOT WANT IT. I called Xfinity and they told me the Peacock is FREE

Was given a phone for getting Xfinity Mobile. 3 months later my checking account was overdrawn drawn Because I was being charged for a free phone. A year later, I have no Xfinity mobile account because I didn’t pay for a free phone. My checking account was overdrawn because I didn’t pay for a free p

I'm Jan. Xfinity customer. Dec 2021 a customer service representative initiated a deal for free Motorola One cell phone. He failed to tell me that I would be charged for phone if I didn't activate it in 30 days. From April 2022 until now I'm overcharged 12.49 per month for a device that was given to