My Account

Need to link, unlink, or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.   Linking Accounts If the personal email address or mobile number you provide when creating your Xfinity ID or accepting an invitation to join an account is already on an existing profile, you’ll be prompted with the option to link your accounts, or continue with creating a new profile. Note:  If you do not wish to link your accounts, choose  Create a new profile  instead to create a separate Xfinity ID for your new account. Tap the   Link accounts   button and sign in with your existing Xfinity ID to have your accounts linked. The view of this step below is from the Xfinity My Account app:     If you choose to link your accounts by signing in with your existing Xfinity ID, you’ll be taken to a confirmation screen that will ask you to choose which account you’d like to start managing. Tap the circle next to your desired service address, then tap   Go to My Account   to be signed into the specified account.   Tip:   If you’d like to set a preferred account to view every time, check the box next to "Remember this selection next time I sign in." before tapping   Go to My Account. In addition, you can link additional accounts that don’t yet have an Xfinity ID to your Xfinity ID in My Account. On the  Settings   page, go to the  Linked Accounts  section of Account Details and select the  Link Account  option. You’ll be asked to provide information about the account you wish to link.   If you wish to link your Xfinity ID to an account that already has an Xfinity ID, request that the primary user on that account invite you to join the account using the email address or mobile number associated with your Xfinity ID. Upon accepting the invite, you’ll be asked to link your existing Xfinity ID to the account.       Unlinking Accounts You can view the accounts your Xfinity ID is linked to by navigating to the Linked Accounts section of Account Details on the Settings page. In order to unlink from an account, you can select the Unlink action next to the desired account. After unlinking, you will no longer have access to Xfinity Services or My Account for that account. To regain access, the primary user for the account will need to add you as a user.     In addition, a primary user can unlink any secondary users from their account by selecting the option to Remove them from the Users view in My Account. See How to Remove An Xfinity ID for more information.     Switching Between Linked Accounts If you have multiple Xfinity accounts that are linked to your Xfinity ID, there are a couple ways to switch between them.   How to switch between your account in the Xfinity My Account site: Sign in to   My Account. Click your account number on the top right of the   Overview   page. Then, select the account you wish to see.       How to switch between your accounts in the Xfinity My Account app: Sign in to the Xfinity My Account app on your mobile device. Don’t have the app? Download the app for   Apple   or   Android   devices now. Upon sign-in, you’ll be prompted to select the account you would like to access. If you check the box for "Remember this selection the next time I sign in", your account selection will be saved for the next time you sign in.     Once you’ve made your selection, you’ll be directed to the   Overview   screen for the selected account.     Once signed in, you can switch accounts from either the   Account Information   section on the home screen, or from the   Settings   icon on the top left hand corner of the   Overview   screen.         How to switch accounts in Xfinity xFi, the Xfinity Stream portal, Xfinity Home and Xfinity Mobile: Your primary account is displayed by default. To change the account selected in these apps, one option is to change your primary account. This can be done online in Xfinity My Account by selecting Manage Accounts in the navigation bar located on the top right. You can also change your primary account by selecting Linked Accounts in the Account Details section under Settings. Then, you can view all your accounts and choose a primary account you wish to set as a default across your Xfinity apps (Stream, xFi, Xfinity Home, etc.) by selecting the Make This Primary option.       For xFi and the Xfinity Stream portal, you’ll also be prompted to select your account when signing in. Select the account you’d like to access and click Continue to view that account. If you’d like to switch accounts later, you can sign out and then sign back in to pick another account.         Additional Informaiton: https://www.xfinity.com/support/articles/switching-between-multiple-accounts

What is Xfinity My Account and how to sign in/use it

We know that there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help. What to Do Post your request here or contact us via one of our other contact methods outlined here. Our agents will ask that you provide information in regards to the type of account change you wish to make. They will ask you for some information they need to help process your request, including your email address. Following your conversation, you will receive an email with a link to upload your completed   Account Change Request form   and any necessary supporting documents. (You can review the Account Ownership Change Request Form to learn more about the documentation that is required.) If you don't have an email address, you can simply download the   Account Change Request form here, fill out the necessary information and bring it to your local Xfinity Store along with your required supporting documentation for further assistance. The change of account ownership may result in the disconnection of the existing account and creation of a new account, depending on the scenario. Please allow three business days from your time of submission for a representative to contact you about completing your account ownership change request. Xfinity Mobile customers experiencing a life-changing event impacting only their mobile account or any secondary lines on their account should contact Xfinity Mobile directly at 1-888-936-4968 to request necessary changes. Frequently Asked Questions What is the Account Change Request form? The  Account Change Request form  is a document used to identify specific changes a customer or person acting on behalf of the customer needs to make to an Xfinity account in instances of the death of a customer, military deployment or other life-changing events. What is the affidavit? The affidavit is in support of the Account Change Request form and can be used in place of other legal documents such as a death certificate. What is a notarized document? A document carrying authenticated signature(s) of the person(s) authorized or required to sign it, and the signature of a Notary Public witnessing the signature(s), accompanied by an impression of his or her official notary seal. Where can I find a Notary Public? Local Notaries Public can be found by doing an online search. What do I need in order to be eligible to take ownership of another person's account? The current account can’t be past due. You will need to provide us with certain documentation including signatures from both the current and new account holders. You will need to provide some information so that we can verify your identity. You may be asked to pay a deposit or authorize us to perform a credit check. What documentation do I need to disconnect an account due to death? You will need a copy of the account holder's death certificate or provide us this  affidavit . If the account holder dies, how will I receive any refunds owed on the account? All refunds are processed within 30 days of the disconnect date and will either be mailed to the person and address on the affidavit or to the billing address on file in care of the estate of the deceased customer. All equipment must be returned on the account prior to any refunds being processed. What should I do with the equipment when disconnecting an account due to death or equipment I no longer want after taking over an account? All Comcast equipment (TV Boxes, remotes, power cords, modems etc.) should be returned to your local Comcast Service Center/Xfinity Store or to your nearest  UPS location . Is there an early termination fee if I disconnect an account due to death? No. An early termination fee is not applied when an account is disconnected due to the death of the account holder. Is there an early termination fee if I disconnect an Xfinity Mobile account due to death? No. An early termination fee is not applied when an account is disconnected due to the death of the account holder; however, the final bill will include the remaining balance of the Device Payment Plan where applicable. What documentation do I need to be added as an authorized user for someone that is currently deployed in the military? You will need to provide active duty deployment papers for the account holder along with either a letter from the account holder giving you permission to act on behalf of the account holder or a copy of the account holder's power of attorney that names you as the person authorized to act on behalf of the account holder. What documentation do I need to be added as an authorized user for someone that is currently incarcerated? You will need to provide proof that the account holder is incarcerated along with either a letter from the account holder giving you permission to act on behalf of the account holder or a copy of the account holder's power of attorney that names you as the person authorized to act on behalf of the account holder. What documentation do I need to be added as an authorized user for someone who is incapacitated? You will need to provide a court order that names you as the guardian or conservator of the account holder. What documentation do I need to change the name on an account (e.g., marriage, divorce, legal name change)? You will need to provide proof of the name change by supplying a marriage license, divorce decree, or government-issued identification with your new name. Will I receive a new account number? No, you will maintain the same account number. How can I transfer Xfinity Voice details, voicemail, and email from an old account to my new account? Comcast can transfer all Xfinity Voice call details, voicemail and email into your name if you are able to provide documentation that we have requested.

This article is a guide to help you understand some basics about Xfinity data usage

Question   How can I make/modify my Comcast payment?     Answer       You can pay your bill using the self-service options provided below: Comcast automated phone system Xfinity.com/myaccount   on your desktop Xfinity.com/myaccount   on your mobile device Xfinity My Account app on your mobile device **Note**:  The above options are all  free  of charge. Processing through a live agent will incur charges.     Paying online is quick and easy. You can  pay your bill without your username/password  or  sign in to My Account to make a payment .    Pay Your Bill with the Xfinity My Account App To make a payment: Select Billing from the home screen. Select Pay Now. Select the payment amount and the date you wish to pay. Please note that if your account is currently delinquent, you will see an option to pay the specific amount needed to restore your service:   Select a stored payment method or use a different method. If you choose Use a different payment method, go to step 5. For more information on Apple Play, refer to How to Pay Your Bill Using Apple Pay.   Select the payment method you would like to use: Credit or debit card or Bank Account. To enter a credit or debit card, go to step 6. For a bank account, go to step 9.   Enter your credit or debit card information with the billing address that you wish to use. To enter the card number, you can enter the card information manually or select the camera icon (step 7) and scan your card. The option to Store this card for future payments is automatically checked. Note: Entering this information using the app will also update your Stored Payment Methods on xfinity.com/myaccount. If your credit or debit card is about to expire, we will send you an email reminding you to update your payment method.   Select the Camera icon, which will open your camera, and align the card so that it's inside the framed border. Once your card is framed, the picture will be taken automatically.   The card number and expiration date will be populated based on your picture scan. Verify that this information is correct, enter the CVV number from the back of your card and click Done.   If adding a bank account, select Checking or Savings. Enter the Account holder's name, Routing number and Account number.   If you need assistance with the routing or account number, select the Help icon next to that item.   If you wish to have your payment information stored, select Store this account for future use, then select Next. Note that when you use the app again, you will have the option to choose a stored payment method, or add a new one.   **Note**: This will also be saved for payments on xfinity.com/myaccount. Verify the amount that you wish to pay. Click Submit.   If you attempt to make a duplicate payment, the following message will appear: "Unable to Process Payment. It looks like you are attempting to make a duplicate payment. You have to wait 24 hours before making another payment of the same amount using the same payment method." Tap OK to confirm. **Note**: If you’d like to make two payments of the same amount on the same day, you can do so as long as you use different payment methods for each. Otherwise, your second payment will be rejected as a duplicate.   Once your payment is successfully processed, you will receive a confirmation.     Make a One-Time Payment Using Your Mobile Device When setting up a one-time payment, keep in mind that credit card payments and checking account deductions can take up to two days to process and post to your account. Also note that if you want to get ahead of your bill, you can always pay more than the amount due. Any extra you pay will go towards your next bill. To set up a one-time payment on your mobile device: Open a browser on your mobile device and type   www.xfinity.com/m   or   customer.xfinity.com/m. Tap   My Account.   Tap   Pay your bill.   You will be presented with two options to pay your bill: Pay using My Account:   Make a payment by logging in with your Xfinity username and password. Pay using account number:   This feature allows you to pay with only your Comcast account number and payment information. If you wish to sign in, tap   Pay using My Account   and proceed to   Step 10.   If you wish to pay without signing in, tap   Pay using account number. You will be prompted to either take a picture of the payment coupon that came with your statement to determine your account number, or to enter your account number manually. You will then be prompted to enter the last four digits of the telephone number associated with your account. Tap   Continue. After completing these steps, proceed to   Step 12. Enter your Xfinity username and password.   Once you have logged in, you must accept the   Terms and Conditions.   The screen will show your account balance, with the option to view your bill. Tap   Make a payment.   Enter the amount you wish to pay and tap   Continue.   Select your payment method and tap   Continue.   Based on the method you have chosen, enter your payment information and tap   Continue. Note:   For card payments, you will also be asked for the three-digit Card Verification Value (CVV) that appears on the back of your credit card. (The CVV on American Express-branded cards has four digits and appears on the front.)   Review your payment information and tap   Submit.   A payment verification screen will display. Note:   If you make two payments of the   same amount on the same day, you will need to use two different payment methods to ensure that the second payment is not rejected as a duplicate. Chat With Us to Make a Payment To make payments with an eChat agent: Access chat on My Account at:   https://support.xfinity.com/chat. Navigate to   Account and Bill. Choose   Make a Payment   from the   Account and Bill   menu. The chat agent will then validate your account and walk you through the payment process. Payments may be made by: Bank account Credit or debit card     Pay Your Bill Using Comcast's Automated Phone System Information Required to Pay Via the Automated Phone System Billing account number Home phone number (phone number associated with the account) If using credit/debit: Credit/debit card number Expiration date Card validation value (CVV): The CVV is located on the front of American Express cards (four digits) and on the back of all other cards (three digits). If using checking/savings account: Checking or savings account number Bank routing number (9 digits)   Steps for Payment via the Automated Phone System Call 1-800-xfinity (1-800-934-6489). Select prompt #2 for   Billing and Payments. Follow prompts to pay your bill. **Note**:   You can also use this system to enroll in automatic payments to avoid missing your bill's due date.     For additional assistance updating your payment information, follow   this link.