I am writing to formally address an issue concerning significant damage caused to my private property by Xfinity workers who were performing work near my residence on Friday March 7th, 2025 in Richmond Indiana. Specifically, the workers drove heavy equipment through my yard and down my driveway, ent

I have a property damage refund that occurred in May 2023 and I have been told several times since then that it has been approved and will be mailed to me. Nothing yet. Can you tell me what the problem is. Thanks.

about a month and a half ago, a lightning strike caused a surge to go through the coax because the lines aren't properly grounded, and everything that was connected to xfinity's modem by ethernet cable was fried, which was my pc and my ps5. This is the second time it's happened. I have called severa

Xfinity had to do cable work through my yard, and damaged a sprinkler head and cut an irrigation pipe. I need Comcast to come fix it, or reimburse me to get it fixed.

my sewer line was damaged by comcast I have been ran around in circles since 11-30-2023 with no resolution.

The folks from Comcast/Xfinity dug a hole at the side of my house on the lawn to install the comcast line. However, the opening is not properly filled. With more than expected rains this season, the hole is getting bigger everyday. I called the customer service 10 days ago and they said I will recei

When comcast buried cables recently, our sprinkler system was cut and does not work. Who do we contact about getting reimbursed for the damage.

January 31, 2024, between 8-11 AM, there was an electrical fire of a down wire that was caused by a Xfinity cable employee, which had left right afterwards. The wire split in half and had fallen on our travel trailer, the wire had burnt the corner of our trailer, resulting an opening into the back t

Hello, The technician that installed my new internet line drilled a hole from the outside directly into the indoor electrical box and socket which completely destroyed the box and required an electrician to replace and repair the damages. It also appears that he took 2 other attempts to drill into b

The service line installer trenched through my main sewer line pipe from running the communication line. How does the repair or reimbursement process work. Roto-Rooter rep is available to repair but I don’t if you need to see the damage before the repairs are made. How do we proceed. Need an answer

I had my cable line buried this week and when I tried to run my irrigation system yesterday, I noticed that the exact area where the line was buried has a busted pipe. This line that was buried goes under my driveway, which is the exact location of the damage as well as the work. If I need to send v

A landscaper accidentally cut the xfinity cable two weeks ago. A technician came and patched it and everything is working fine (I only get Internet). He placed an order to bury a new line and I cam concerned what this entails and how much damage it may cause my property. The xfinity box is on the ot

Dear Xfinity Team, I am writing to formally request the initiation of a property damage complaint regarding my Arris S33 modem. On December 3, 2024, an Xfinity technician visited my property to address a signal issue. During their visit, the technician removed the signal splitters in my setup and co

Someone came to repair my neighbors line. They ran a new line across my private property where there is no right-of-way, caused damage to my property, and left trash and wires strewn about. How do I even report this?

What do I need to do to get somewhere with a property damage claim. I had a defective cable box damage three of my hdmi inputs on my home reciever. I was given a replacement cable box and told I'd be contacted by Comcast in regards to having my equipment repaired or replaced by a comcast employee on

My yard is a mess from agent 6969 replacing the cable wire. I also had MONTHS of lost internet from the wire being improperly done. They did not even put the box in the yard back together properly

How do I report property damage to xfinity? Representatives from xfinity were in my backyard due to a neighbor outage and damaged my fence. The work is also still not completed as the cable hasn’t been buried. Please advise.

Comcast came out a few weeks ago and dug up my front and backyard to put in a new line. I was assured they would return my yard how they found it but when they came back to lay sod, they did a terrible job and now I’m left with an eyesore. How do I complete a property damage claim? This is unaccepta

How can I actually get hold of a person about a problem I had today? Xfinity contractors came to my home to bury an internet line today. In the course of doing this they busted a water pipe and flooded half of my yard and let the water just pour out of the broken pipe for HOURS because they didn’t h

You damaged my sewer line @ [Edited: "Personal Information"]. I submitted the immediate cost of having my backed up sewer line to be unclogged, but I also need to submit the estimate to replace the line that was damaged. Please call me [Edited: "Personal Information"] Tara [Edited: "Personal Informa