Property Damage Claim
The technician that installed my new internet line drilled a hole from the outside directly into the indoor electrical box and socket which completely destroyed the box and required an electrician to replace and repair the damages. It also appears that he took 2 other attempts to drill into brick ruining them. The technician promised that his supervisor would call me the same day and provided me his number but has not reached out to me and refuses to answer his phone the 5 time I've attempted to contact him. I filed a claim via xfinity support, received a call from Xfinity and discussed the issue with a representative and then received text messages noting that no further actions are necessary. On Saturday, 9/16, I receive an text noting the claim was closed. I called support and they claim that it was closed due to them attempting to call me 3 times on Friday. I checked my logs and do not any calls from them and now i have to go through all these hoops just to get to contact an agent for support. Please provide access to direct messaging so i can contact an agent and get this resolved.