Damage to property. Xfinity Support

I had my cable line buried this week and when I tried to run my irrigation system yesterday, I noticed that the exact area where the line was buried has a busted pipe. This line that was buried goes under my driveway, which is the exact location of the damage as well as the work. If I need to send videos, please let me know. I would like for Comcast to either repair the damage or reimburse us for the expense to repair the damage. Can someone please contact me in reference to this?

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XfinityJorge

Official Employee

•

1.6K Messages

14 days ago

user_op0iu6 Thank you so much for using our Forums and our team is here to work with you on these damages done at your home. To get started can you send us a DM with your name, address and any photos you have? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_op0iu6

2 Messages

The original technician that buried it did come back out to fix the busted pipe. Thanks.

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6 days ago

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XfinityAlfonso

Official Employee

•

1.1K Messages

Hey user_op0iu6 that's great to hear! We're always available should you need any additional assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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Customer Service

user_op0iu6

Damage to property. Xfinity Support

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