property damage

Hello @1nothappy, thank you for creating a post and giving me a chance to help turn this situation around. I've replied to our direct message and look forward to working with you until we find a resolution. In the future, we ask that you please find the most appropriate forum board for your issue type and post it publicly first. We ask that you then please remain patient for a response. If needed, our team will invite you to send us a direct message when we are ready to assist you. Please remember, that sending an unsolicited direct message to our team or any forum user, is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. 

- XfinityMarcos