U

Visitor

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1 Message

Monday, April 21st, 2025 6:49 PM

Property damage to sprinkler line

When comcast buried cables recently, our sprinkler system was cut and does not work. Who do we contact about getting reimbursed for the damage. 

Official Employee

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1.7K Messages

27 days ago

Thank you for reaching out to us here @user_7edkg0. I am sorry to hear about that damage, and you have found the right team to submit that request for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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