U

Visitor

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1 Message

Tuesday, May 6th, 2025 9:43 PM

How do I report property damage caused by a Comcast contractor?

Someone came to repair my neighbors line. They ran a new line across my private property where there is no right-of-way, caused damage to my property, and left trash and wires strewn about. How do I even report this?

Official Employee

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1.2K Messages

1 day ago

 

user_7h0saq Hey there. We can take a closer look at this. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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