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Facebook and Instagram fail to load

Facebook and Instagram were both working last night. This morning, neither website nor app (desktop and mobile phone) is loading. Mobile App access also failed on cellular data.

Question

132

2

0

Accepted Solution

Official Solution

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Login Loop

I'm stuck in a login loop.

Question

438

2

0

Facebook/Instagram not loading on Xwifi

Hello we are experiencing intermittent issues loading Facebook and Instagram via our iPhones when on Xfinity WiFi within our home. We have no issues outside the home. I’ve seen this on the forums in the past and the resolution was an engineering issue .

Question

148

5

Official Solution

Closed

Evil Angel Login

Subscribed on the xFinity tv box, but I want to login online. Where can I get my login username and password from xfinity for evilangel

Question

2.4K

1

0

My email is used to sign to facebook [Edited]

Comcast is going to delete [Edited: "Personal Information"] and I do not want this address deleted. it is used to sign to facebook

Question

248

2

0

Closed

Facebook Live / Facebook Watch on TV

I can get YouTube and other apps on my TV, but I am not able to see how to watch Facebook Live or Facebook Watch videos on my TV. Does xFinity support this?

Question

8.4K

6

Official Solution

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Apple TV login

Unable to login to Apple TV using Xfinity.. Endless cycle of trying all the login options

Question

4.4K

10

Login

I tried to login to my Xfinity’s account and can’t because it doesn’t recognize who I am

Question

90

1

0

Accepted Solution

Closed

iPhone and MacBook won't stay connected to home wifi network

My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d

Question

529

6

Is my Xfinity login and password my admin login?

Are Xfinity logins and admin logins the same?

Question

25

2

0

Accepted Solution

Closed

Modem login

A fellow came to do some repair on what we thought was my modem, but it turned out to be a connection outide that was found weeks later. My problem is that the initial repairman reset my login settings to my modem and I can no longer access it from the home page. Would a hard reset work or should I

Question

163

2

0

xfi pod(s) causing gray screens on Facebook images and videos

Facebook images and videos show only gray screens while using XE2-sg XFi pods while using iphone 13 pro. This occurs only while either one (or both) of the XE2-sg XFi pods are in use. That is, if we unplug both of the XE2-sg XFi pods, the images return and Facebook performs properly. I first suspect

Question

23

0

0

Closed

MacBook Pro email setup

Add comcast email to MacBook Pro. Getting “ unable to verify account name or password”

Question

307

1

0

Accepted Solution

Closed

Port Forwarding with MacBook Air

I've been trying to setup a port forward on my MacBook Air with no luck, using the Xfinity app, I always get the same 'We're Having Some Trouble, check back later' message. Yet, when I use my work laptop which is a Windows based Hewlett Packard, the Xfinity app sets it up no problem. Is there a sett

Question

190

1

0

Accepted Solution

Closed

Xfi advanced security blocking Facebook app

started experiencing issue with the Facebook app on my iPhone 12 in the evening on Saturday the 20th. I assumed it was just Facebook being Facebook. The issue persisted all throughout Sunday the 21st. On a whim I was googling the issue and after seeing the suggestion of turning off the wifi, I found

Question

1.2K

2

0

Unauthorized logins

I noticed several unauthorized logins from Brazil so I changed my password and turned on 2FA. A week later still shows unauthorized logins, now from Hong Kong (multiple IPs), and I get a "no contact" error message if I try to change my password or manage account access. No account fraud that I can d

Question

47

1

Accepted Solution

Closed

Xfinity App Login Error

I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never

Question

108

1

0

Accepted Solution

Closed

Instagram and Facebook photos not loading while on Xfinity

Over the past month or so myself, along with my neighbors, and other area friends have been having an issue that while on Xfinity wifi our instagram and facebook photos are not loading. They look like broken links or grey squares depending on the device being used. This happens to me on my computer

Question

329

3

0

Closed

Email/Facebook has been hacked

My Comcast email was hacked and along with that, my Facebook and Instagram have also been hacked. can you help retrieve my FB account?

Question

409

2

0

Closed

Email login

I can’t login to my email account

Question

1.3K

4

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