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Facebook and Instagram fail to load
Facebook and Instagram were both working last night. This morning, neither website nor app (desktop and mobile phone) is loading. Mobile App access also failed on cellular data.
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Your Home Network
Accepted Solution
Official Solution
Closed
Login Loop
I'm stuck in a login loop.
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Sign-In and Account Management
Facebook/Instagram not loading on Xwifi
Hello we are experiencing intermittent issues loading Facebook and Instagram via our iPhones when on Xfinity WiFi within our home. We have no issues outside the home. I’ve seen this on the forums in the past and the resolution was an engineering issue .
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Your Home Network
Official Solution
Closed
Evil Angel Login
Subscribed on the xFinity tv box, but I want to login online. Where can I get my login username and password from xfinity for evilangel
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On Demand
My email is used to sign to facebook [Edited]
Comcast is going to delete [Edited: "Personal Information"] and I do not want this address deleted. it is used to sign to facebook
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Closed
Facebook Live / Facebook Watch on TV
I can get YouTube and other apps on my TV, but I am not able to see how to watch Facebook Live or Facebook Watch videos on my TV. Does xFinity support this?
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X1
Official Solution
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Apple TV login
Unable to login to Apple TV using Xfinity.. Endless cycle of trying all the login options
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Non-X1 Service
Login
I tried to login to my Xfinity’s account and can’t because it doesn’t recognize who I am
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Sign-In and Account Management
Accepted Solution
Closed
iPhone and MacBook won't stay connected to home wifi network
My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d
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Your Home Network
Is my Xfinity login and password my admin login?
Are Xfinity logins and admin logins the same?
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Your Home Network
Accepted Solution
Closed
Modem login
A fellow came to do some repair on what we thought was my modem, but it turned out to be a connection outide that was found weeks later. My problem is that the initial repairman reset my login settings to my modem and I can no longer access it from the home page. Would a hard reset work or should I
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Your Home Network
xfi pod(s) causing gray screens on Facebook images and videos
Facebook images and videos show only gray screens while using XE2-sg XFi pods while using iphone 13 pro. This occurs only while either one (or both) of the XE2-sg XFi pods are in use. That is, if we unplug both of the XE2-sg XFi pods, the images return and Facebook performs properly. I first suspect
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Your Home Network
Closed
MacBook Pro email setup
Add comcast email to MacBook Pro. Getting “ unable to verify account name or password”
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Accepted Solution
Closed
Port Forwarding with MacBook Air
I've been trying to setup a port forward on my MacBook Air with no luck, using the Xfinity app, I always get the same 'We're Having Some Trouble, check back later' message. Yet, when I use my work laptop which is a Windows based Hewlett Packard, the Xfinity app sets it up no problem. Is there a sett
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Your Home Network
Accepted Solution
Closed
Xfi advanced security blocking Facebook app
started experiencing issue with the Facebook app on my iPhone 12 in the evening on Saturday the 20th. I assumed it was just Facebook being Facebook. The issue persisted all throughout Sunday the 21st. On a whim I was googling the issue and after seeing the suggestion of turning off the wifi, I found
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Xfinity App
Unauthorized logins
I noticed several unauthorized logins from Brazil so I changed my password and turned on 2FA. A week later still shows unauthorized logins, now from Hong Kong (multiple IPs), and I get a "no contact" error message if I try to change my password or manage account access. No account fraud that I can d
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Your Home Network
Accepted Solution
Closed
Xfinity App Login Error
I always have an issue trying to login to the Xfinity app on my iPhone. It takes me to the secondary login screen and I am able to enter my credentials, but once it takes me back to the app, presumably for it to open, I get an error message with a “try again” button to select, leaving me in a never
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Xfinity App
Accepted Solution
Closed
Instagram and Facebook photos not loading while on Xfinity
Over the past month or so myself, along with my neighbors, and other area friends have been having an issue that while on Xfinity wifi our instagram and facebook photos are not loading. They look like broken links or grey squares depending on the device being used. This happens to me on my computer
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Your Home Network
Closed
Email/Facebook has been hacked
My Comcast email was hacked and along with that, my Facebook and Instagram have also been hacked. can you help retrieve my FB account?
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