pyratdame's profile

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3 Messages

Mon, Nov 22, 2021 6:04 AM

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Xfi advanced security blocking Facebook app

started experiencing issue with the Facebook app on my iPhone 12 in the evening on Saturday the 20th. 

I assumed it was just Facebook being Facebook. The issue persisted all throughout Sunday the 21st. On a whim I was googling the issue and after seeing the suggestion of turning off the wifi, I found that the app worked fine on cellular data. It was only on wifi that there was an issue. 

I tried removing and redownloading the app, cleared cache and cookies on all browsers on the iPhone, reset network settings, hard reset the iPhone. 

finally I turned xfi advanced security off and BOOM no more issues. Not sure why but suddenly xfi advanced security is blocking the Facebook app. Any idea how to get this to stop? 

Accepted Solution

New Poster

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3 Messages

6 d ago

I was able to resolve this by turning advanced security off and on again. 

EG

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90.4K Messages

@pyratdame

Thanks for that info ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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EG

Expert

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90.4K Messages

6 d ago

Try contacting this team about it. They handle blocking issues;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  


https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.


Or call them at 1-888-565-4329 or 844-355-8719


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

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