I connot log into my email. I see this: The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
Thanks for that information, @user_5qr1oq. We would be happy to help you with troubleshooting your email. Have you tried restarting your password to see if that helps? Also, when is the last time you signed in to your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I dont know the last time i logged into that account. I certainly logged in Aug 16 2024. My recovery email address received no notifications. When i send email to that address, it does not bounce back.
Thanks for that information. Are you currently an Xfinity customer or was this email from a previous account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
Official Employee
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