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Sunday, January 26th, 2025 12:05 AM

Facebook/Instagram not loading on Xwifi

Hello we are experiencing intermittent issues loading Facebook and Instagram via our iPhones when on Xfinity WiFi within our home. We have no issues outside the home. I’ve seen this on the forums in the past and the resolution was an engineering issue .

Official Employee

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1.7K Messages

2 days ago

 

user_d8hp4s Thanks for reaching out! Have you checked the apps on your phone to ensure they have been updated to the latest version? 

 

Visitor

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1 Message

5 hours ago

Same problem here. Facebook and Instagram not loading pics unless I disable WiFi and only use my Xfinity Mobile Cellular data plan. Home Xfinity WiFi does not load pics. Rebooting router does not help.  Apps and iOS up to date with the latest versions. It’s happening across all types of devices. 

This was also an issue a year ago and Xfinity resolved it. Please check that same problem ;-), whatever it was. 

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