U

Visitor

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1 Message

Thu, Apr 14, 2022 10:40 PM

Apple TV login

Unable to login to Apple TV using Xfinity.. Endless cycle of trying all the login options

Official Solution

Administrator

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4.7K Messages

4 m ago

@user_cca964 

Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:

 

  1. Log in to Apple TV on macOS, IOS
  2. Windows users can log into Apple TV at https://tv.apple.com
  3. A Terms and Conditions prompt will display. To proceed, accept the Terms and Conditions.
  4. Log in from your Xfinity X1 or Flex device

 

Please let us know if you continue to experience issues. Thank you’re your continued patience as we work to find a permanent solution.

Visitor

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1 Message

@XfinityJessie​ 

this is NOT a solution, this is instructions to log on to another device.

1-3. useless info.

4. doesn't work, which is why we're all here.

Visitor

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3 Messages

Hello Jessie - this has NOT worked for me either! Apple TV app loops me back to the activation screen - I am having this same issue! Just trying the three-month free offer and it KEEPS Looping back. Tried the QR and the activate both do the same thing...what is the solution - this seems to be ongoing issue.

Visitor

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3 Messages

@XfinityJessie​ Hello Jessie - this has NOT worked for me either! Apple TV app loops me back to the activation screen - I am having this same issue! Just trying the three-month free offer and it KEEPS Looping back. Tried the QR and the activate both do the same thing...what is the solution - this seems to be going 

Official Employee

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209 Messages

Hello @user_3236e2 I am sorry that didn't work for you. Can you tell me how many devices that you have tried to use to log in to the Apple TV? Have you tried clearing the cache and cookies from your online device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

4 m ago

I get through the login screen, scan the QR code, login in on my device through apples two party authentication, the TV refreshes then says I have been logged out and need to login again despite still being logged in on my phone. I have tried several times with QR code and several times with letter code. Any advice would be great. Using Xfinity box, and internet.

Note: This comment was created from a merged conversation originally titled Can't login to Apple TV plus

Official Employee

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604 Messages

Thanks for taking the time to reach out to us regarding your issues with the Apple TV app. I am so sorry to hear that you are having trouble using this app on your X1 device. Have you attempted to log in using any other device? If so what was the result? Also, have you attempted to log in using other methods other than the QR code? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I'm having the same issue. I tried the QR code and the 4 digit code on the website. In both cases it asks me to sign in. I can open apple TV on my computer. Also on the smart TV if I don't go through the cable box. 

Visitor

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4 Messages

@XfinityMichelle​ I am having the same issue. I tried the QR code and the 4 digit code on the website. In both cases it asks me to sign in. I can open apple TV on my computer. Also on the smart TV if I don't go through the cable box. I called xfinity twice. The first time they told me I needed to update my cable box. I went to the store and they gave me the exact same box.!? I called again they said they needed to send a code to the box. Neither of these "solutions" worked. 

Regular Visitor

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27 Messages

Exact same issue.

Can login to apple tv on my phone and my laptop but when trying to do so on xfinity it gives me activation code and when I activate it on my phone xfinity will go thru the motions of signing me in and then just tells me that I have signed out and just stays in that loop.

What gives?

Visitor

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4 Messages

Same issue - continual log-in loop on X1, other devices work fine.

Visitor

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1 Message

4 m ago

I have an Apple TV account.  It is active on my ipad.  On the xfinity x1 app screen I do not get a prompt to log in.

Ideas?

thank you

Administrator

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4.7K Messages

@ginnyp​ 

We apologize for the experience you are having with the Apple TV app on your X1 device. Would you mind providing a image of what you are experiencing or additional information as to what you see when in the Apple TV app on X1? 

Also, there is additional information about how to log into Apple TV on your X1, found here: https://www.xfinity.com/support/articles/apple-tv-plus-overview

Can you share what step in the directions you are experiencing this issue with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 m ago

I am also experiencing this issue; once you follow all the prompts. It brings you to a screen that states “ you were signed out of Apple TV app. Enter the password for Apple ID p******** [Edited: "Personal Information"] to sign in again.” With the options sign in or cancel. I have repeated this step multiple times and followed the recommendation of going to Apple tv to update any terms or conditions. 

(edited)

XfinityDaryl

Official Employee

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530 Messages

@user_72c1bb

 

Are you trying to log in to Apple TV+ using the X1 box or Xfinity Flex?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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16 Messages

2 m ago

Ditto. Same issue here. For months now. When is someone going to actually care enough to get this fixed? Hundreds of $$$ every month and this app still doesn't work.

Official Employee

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71 Messages

@user_451dcb I apologize for the issues you've encountered with the looping error, are  you able to sign in with your phone and computer as well, but having trouble on the Xfinity App, or is the looping error encountered on all devices for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Problems started after a power outage. Yesterday all worked well. Today after my Xfinity DVR rebooted, I can’t log in to the Apple TV app. I get through the login screen, scan the QR code, login in on my device, the TV refreshes then says I have been logged out and need to login again despite still being logged in on my phone. I have tried several times with QR code and several times with letter code. Any advice would be great. Using Xfinity DVR box, and internet.  

(edited)

Official Employee

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87 Messages

Hello @user_c81e58​  Thank you for reaching out. I'm sorry to hear that you are having this issue. Have you tried using a different device? Is the issue still present?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

15 d ago

I am having the same problem on two compatible boxes. It worked fine for the first month but now am stuck in loop. Any recent suggestions from Xfinity?

Visitor

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3 Messages

15 d ago

I finally gave up and accessed Apple TV using my Amazon Firestick a secondary hdmi input…works now. Yea Amazon 

Visitor

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3 Messages

15 d ago

Use an Amazon fire stick connected to another HDMI port on your television that works way better than Comcast anyway 

Visitor

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2 Messages

15 d ago

Thanks, will do. Seems weird Xfinity isn't addressing.

XfinityChe

Official Employee

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6.4K Messages

Hello @user_333340,  and thank you for sharing your experience. I wanted to follow up and thank you all for your feedback and bringing this to our attention. I was able to investigate this a little deeper and confirmed our engineers are aware of this, and are actively working to get this resolved. At this time, the issue has been resolved for some, but others are reporting they are still having the same problem. Can you confirm if this has been resolved for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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