Can't login to Apple TV plus

@XfinityMichelle​ I am having the same issue. I tried the QR code and the 4 digit code on the website. In both cases it asks me to sign in. I can open apple TV on my computer. Also on the smart TV if I don't go through the cable box. I called xfinity twice. The first time they told me I needed to update my cable box. I went to the store and they gave me the exact same box.!? I called again they said they needed to send a code to the box. Neither of these "solutions" worked. 

Hi, @user_0dff33

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityMichelle​ 

i am having the same issue - I just go through an infinite sign in loop after using the Apple TV activation code on my mobile decide Apple TV app - Comcast Apple TV app just says I’m signed out and asks me to sign in again, over and over

Hi user_4f3a4c, thanks for reaching out to us here with this concern. We are happy to help, can you tell me if you get the same issue on any other equipment? 

Hi, @jgsavage1

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am having exact same issue. Just got a new box too.

@XfinityPaula​ I’m having the same issue my Apple TV app won’t launch in the xfinity platform the busy icon just keeps spinning after repeated attempts to exit out and try again.  

@XfinityJessie​ done

Hi, @plsntnrules I like to help further with this for you and see how we can get this fixed.

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I just tried it. No one is responding

@XfinityJessie​ I did send you a message and was just wondering if there is an update since it has been almost 2 weeks.

@blufur1

I would recommend reaching out to Jessie with a DM if you have a specific question using the instructions outlined.

Also, for anyone having issues getting access to AppleTv+ on their Xfinity X1 set top box, please make sure your box is not one of the following models (which are not compatible with the AppleTV+ app):

• • RNG150, Pace and Arris XG1v1, Samsung XG2v2 and Pace Xi3 X1 TV Boxes and Pace Xi5 Flex streaming TV Boxes are not supported.

@user_55hju8​ I did what support asked us to do. And so far zilch help from them

@user_55hju8. The issue is internal and we are working with Apple. Per Xfinity Jessie above you will need to DM your Apple ID

would like to dm but I don't see the icon on the web page?

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@another_disappointed.customer​ I second that emotion. Not sure why I haven't cut the cord. I keep giving them second chances.

@plsntnrules​ I actually did cut the cord as far as their tv and phone service. Unfortunately, I have to keep their internet service but the amount of times they've dropped the ball is ridiculous and don't get me started on their tech support. Lack of properly logging calls, misinformation, etc. We'll see what happens with this issue but I'm not going to hold my breath. Good luck!

@plsntnrules - We are here to help! If you would like to assist us with diagnosing and helping to resolve the issue, can you please send your Apple ID to me via a direct message? To send a direct message:

• Click "Sign In" if necessary
• Click the "direct messaging" icon in the upper right corner of every Xfinity Forum page
• Click the "New message" (pencil and paper) icon
• Type "XfinityJessie" in the "To:" line and select "XfinityJessie" from the drop-down list which appears. The "XfinityJessie" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you in advance for your assistance. 

@user_6b9d02​ I have an X1. Doesnt seem to help

Thank you for bringing this to our attention through this Forums thread! Our Digital Care Team is here to help, every step of the way. To further assist, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@user_54a270​ no solution yet. Xfinity support have gone dark.

@user_54a270 & @plsntnrules 

The temporary workaround provided by Apple has been shared on this thread. It was authored by me and it can find it directly below the original post. It is easy to identify as it marked as the "Official Solution" for this thread.

Did this information help you? Is there anything else we can assist with while we wait for a more permanent fix?

Just so you are aware, you will use your Apple ID credentials when logging into the Apple TV app not your Xfinity ID.