Visitor
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4 Messages
Can't login to Apple TV plus
I get through the login screen, scan the QR code, login in on my device through apples two party authentication, the TV refreshes then says I have been logged out and need to login again despite still being logged in on my phone. I have tried several times with QR code and several times with letter code. Any advice would be great. Using Xfinity box, and internet.
Official Solution
XfinityJessie
Administrator
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5.4K Messages
1 year ago
All,
Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:
Please let us know if you continue to experience issues. Thank you’re your continued patience as we work to find a permanent solution.
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CCMichelle
Problem Solver
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788 Messages
2 years ago
Thanks for taking the time to reach out to us regarding your issues with the Apple TV app. I am so sorry to hear that you are having trouble using this app on your X1 device. Have you attempted to log in using any other device? If so what was the result? Also, have you attempted to log in using other methods other than the QR code?
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user_0dff33
Visitor
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4 Messages
2 years ago
I'm having the same issue. I tried the QR code and the 4 digit code on the website. In both cases it asks me to sign in. I can open apple TV on my computer. Also on the smart TV if I don't go through the cable box.
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plsntnrules
Regular Visitor
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27 Messages
2 years ago
Exact same issue.
Can login to apple tv on my phone and my laptop but when trying to do so on xfinity it gives me activation code and when I activate it on my phone xfinity will go thru the motions of signing me in and then just tells me that I have signed out and just stays in that loop.
What gives?
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jgsavage1
Visitor
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4 Messages
1 year ago
Same issue - continual log-in loop on X1, other devices work fine.
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XfinityPaula
Official Employee
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588 Messages
1 year ago
Hello @user_6b9d02! I would love to help resolve the trouble with accessing appleTV. If you could please send me a direct message with your name, service address and apple TV ID. I will open an investigation to help resolve the trouble. Thank you!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJessie
Administrator
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5.4K Messages
1 year ago
All,
We apologize for any customer experiencing issues accessing Apple TV+ through their Xfinity equipment. We are actively investigating this issue. If you would like to assist us with diagnosing and helping to resolve the issue, can you please send your Apple ID to me via a direct message? To send a direct message:
Thank you in advance for your assistance.
(edited)
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user_55hju8
Visitor
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4 Messages
1 year ago
I've been having the same issues since they've launched the app. Curious if anyone who has sent a DM to xfinity was able to get it resolved and log in. Wondering if a simple log in directly on xfinity, rather than going through your mobile device, would eliminate the issue.
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another_disappointed.customer
Visitor
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8 Messages
1 year ago
Swell, by the looks of this thread there is definitely an issue. So, the QR code or the url seems to work but then the tv screen refreshes and nada. You can try this from mobile device or computer with the same result. The support from Comcast SUCKS! Not just with this issue, I mean in general.
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user_727238
Visitor
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2 Messages
1 year ago
Same issue as all the others with login to apple tv using xfinity. It does not work? Xfinity what's up
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user_6b9d02
Visitor
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4 Messages
1 year ago
I got a different Xfinity box, and waited a few days, retried and finally got it to work. I m now using an X1 I think. I hope everyone on here gets it to work.
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another_disappointed.customer
Visitor
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8 Messages
1 year ago
I've got 2 X1 boxes. Same issue on both.
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user_490dec
Visitor
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2 Messages
1 year ago
I have two boxes and am having the same issue. I just upgraded my b=cable box and am having this issue with the new box.
1
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user_54a270
Visitor
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5 Messages
1 year ago
Where is the solution? I don’t see it
maybe it’s because my Apple ID and xfinity Id is different? Did apple update that yet?
(edited)
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user_319e9a
Visitor
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5 Messages
1 year ago
Same issue here. After months of complaints you think this issue would be fixed already!!!! Not just a “work around”.
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