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Significant Packet Loss at Santa Clara Hops (68.86.143.93) - Diagnostics Attached.
Internet seems to be dropping / slowing every 5 or so minutes -> Apps and YouTubeTV forced to buffering. See below results when an issue occurs of Ping 8.8.8.8 and Traceroute 8.8.8.8 Any recommendations? result from ping 8.8.8.8: 64 bytes from 8.8.8.8: icmp_seq=817 ttl=116 time=14.008 ms 64 bytes fr
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Your Home Network
No ETA to diagnostics or remidation
credit for inability to deliver service and inability to reach service
Please credit my account for service that can not be delivered. This is a nightmare. on 6/28 - I ordered 800M service, but a new approved modem from the approved Xfinity approved device list. on 6/29, - I am still at 300M service. - Open online support live agent chat - CR Ticket #[Edited: Personal
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XiD-P Diagnostics screen from last night - last refresh 11/5/20
Having issues - Upgraded to X1 dvr with 3 XiD-P small boxes
Upgraded to X1 dvr with 3 XiD-P small boxes from old style standalone dvr's (which all worked but one started having problems). The main X1 box works fine regardless of where I connect it but the XiD-P boxes will receive only basic channels and can't receive a refresh signal or be seen by customer s
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Disregard the question about uploading a Word/PDF file. I've saved the screenshots of our NetGear modem diagnostics as PNG file. Below are the diagnostics as they looked when the Internet connection was down:
Unreliable Internet Connection
For however long we have had Comcast service at our current location, it has NEVER been what I consider to be reliable -- especially the Internet service. The reliability of the installation has continued to deteriorate to the point where the Internet service has become virtually useless given the a
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Mine stopped working a week ago. I went through online diagnostics reset all the reminders again and they are still not working.
Reminders not working
Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?
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Lag spikes
Noticeable latency any chance I could get someone to run some diagnostics on my internet to see why I’m getting inconsistent/latency spikes
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Your Home Network
Contacted Xfinity support and they performed diagnostics remotely to the gateway device and following changes and a reset the home phone was working normally.
Home phone not working after updating Xfinity gateway with new one
Replaced Xfinity gateway with new one. All went well. I didn't realize until today that the Home Voice service isn't working. Looks like the modem was not provisioned on the gateway during the setup.
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URC MX-4000 and MX-1400 Remote Controls
Trying to configure the network settings to activate the Comcast Voice Control on the MX-4000 remote control. The ip address that shows in the Diagnostics Menu is 192.168.1.xxx, however when i attempt to enter this number in the remote, it will not accept. Also, URC's instructions say to reserve an
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Your Home Network
Have tried all the recommended steps like turning off devices, turning off the router/modem. Would like some diagnostics done and to be mailed a replacement modem/router
Continually Drop Service/Get Very High Ping Every 5 Minutes
Would like a motem or router replacement. It consistently happens across all my devices- when I'm playing a game, I get high ping every 5 minutes, and my internet network drops every 5 minutes and I have to reconnect. Definitely a hardware issue.
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Hey all, so Xfinity contacted me and did diagnostics on my XB8. Basically it's the modem. I have to swap mine out. I hope y'all Wi-Fi work out!
XB8 Wifi completely disappeared
About 12 hours ago, all wifi devices on my network reported lost connection. I checked in the xfinity app, and it said all was well - XB8 gateway was online, wifi network looked just as I had left it. Rebooted it anyway, no joy. Changed the network name a couple times from the xfinity app and confir
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@user_71ya51 I would recommend you reach out to Sony and have them assist with checking the console settings and running some diagnostics in the PS5 safe mode.
Router Blocking Wifi to PS5
Hello! Since friday the ps5 has not been able to connect to the wifi even though on the app it says it is and has a connection. It is saying the service providor or router is preventing it from conecting to the internet. I've tried forgeting it on the app, the device itself, changing the wifi settin
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You are welcome, user_ab2oer we look forward to hearing from you. We can also check the signal levels and run diagnostics on our end, if you would like.
Lag and dropped packets
Hi, Several times each day there is a short period of time, usually about 5 minutes or so, when I experience lag times of 2-5 seconds and dropped packets getting to the Internet. I have monitored the connection using ORB and I have screenshots of this activity. I am using a Motorola SB6120 DOCSIS 3.
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@XfinityEmilyB Thank you for the follow-up. Yes, TiVo diagnostics reports the cable card is paired and functioning properly (receiving a signal). BTW, this system has been functioning for well over 10+ years.
TV service through Cable Card on TiVo has stopped working
Since yesterday all channels display a black screen with the message: "This channel is not authorized. Contact your cable provider for more information V58)". My service is through cable card in my TiVo. I have reset the TiVo multiple times with no luck in restoring my TV service. How can I get supp
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dns error
I have been experiencing intermittent lapses in internet on my macbook pro. WIFI diagnostics say "Mac is unable to resolve "www.apple.com" using the DNS settings provided by your internet service provider. Help?
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Your Home Network
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Re: Low Upstream Power Level
I have a similar complaint. My Arris T25 reports upstream power in the 40dBmV ballpark. When I talked to Xfinity tech support, they ran diagnostics on my connection with them. The diagnostics showed no problem, with 45dBmV upstream power at their end. I believe this defies physical laws like conserv
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Your Home Network
user_rp1lwk Thanks for creating a post on our Forums. Have you tried rebooting the second TV box or running through the troubleshooting diagnostics in the Xfinity app/website?
How do I speak with someone
Two TV’s one works the other is stuck on Welcome connecting to your entertainment experience
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Hello EG, Randomly the internet disconnects then reconnects. I've power cycled the modem a few times but the cable diagnostics still shows an upstream power status of poor.
upstream power low
My upstream power is low according to my Netgear Cable Diagnostics. All my cable connections are tight and I have no splitters. What would be the cause of this? Is this on Xfinity's end? Regards, Gerald [Edited: "Personal Information"]
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tshepp2000 Sorry to hear that you're having trouble after swapping the modem. Have you tried the automated diagnostics through the Xfinity app? It can detect and fix common issues through the diagnosis.
Vizio 65" pixelating after Xfinity XB8-T upgrade...
Received a new XB8-T upgrade from Xfinity... Pixilation has begun on most channels, some worse than others... Tightened, restarted, rebooted and moved the device around, no difference... It will go away once I unplug the new device... Multiple devices online, 6 Wi-Fi outdoor security cameras and no
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I ran diagnostics using xfinity app and followed the whole process; at the end it says everything is good. But given my problem is intermittent including short outages these troubleshooting tools did not find any.
Frustrating Xfinity internet connection - Can't reach to any useful help
My xnfinity internet goes in and out ; unfortunately this happens in very important meetings; After couple of mins it comes back to fine but it is really frustrating as it happens back to back multiple times in a day. On top, I have NO luck in reaching anyone to talk about this. Phone or chat goes t
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support> self diagnostics > reset smart hub
jimb4081
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5 years ago
to the conversation:
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Volume controls not working
Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like cha
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