TV service through Cable Card on TiVo has stopped working

@XfinityEmilyB​  Thank you for the follow-up.  Yes, TiVo diagnostics reports the cable card is paired and functioning properly (receiving a signal).  BTW, this system has been functioning for well over 10+ years.

@Magicspell Perfect, thank you for checking that for me. let's continue working on this together. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Direct Message sent as requested.  Thank you

@Magicspell we see the message on our end, and we will continue our conversation over there!

I'm having the exact same problem that started at the same time.  Spent hours on the phone so far and had a technician come out that wasn't able to solve it this morning

Spent the entire day Sunday with support.  We were unable to resolve the issue and they opened a ticket to get specialized support.  Unfortunately, the issue hasn't be resolved for me yet either.

Greetings, @Hokie-Dave! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable card as well, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.