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8 Messages
Having issues - Upgraded to X1 dvr with 3 XiD-P small boxes
Upgraded to X1 dvr with 3 XiD-P small boxes from old style standalone dvr's (which all worked but one started having problems). The main X1 box works fine regardless of where I connect it but the XiD-P boxes will receive only basic channels and can't receive a refresh signal or be seen by customer support. Do these satellite boxes communicate via the internet? I have my own modem and router and do not see an option on the X1 main box to sign in to the wifi. Have not tried connecting via ethernet yet. Any help/info would be appreciated. Thanks
DSR3
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8 Messages
4 years ago
Can moca filters go bad? Mine is outside and has been there for several years..
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DSR3
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8 Messages
4 years ago
I have an older amplifier that I tried but nothing changed. There is a MoCA filter on the input at the main splitter
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DSR3
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8 Messages
4 years ago
Thanks for helping - I tried with and without the amp but still the same. I'm getting all the channels on the main box just fine. Just to make sure - those XiD-P boxes are the proper ones to work with the X1 dvr and receive HD/Premium channels?
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DSR3
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8 Messages
4 years ago
XiD-P Diagnostics screen from last night - last refresh 11/5/20
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DSR3
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8 Messages
4 years ago
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DSR3
Frequent Visitor
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8 Messages
4 years ago
You are correct - they gave me the wrong XiD boxes. For anyone that's interested, the XiD-P dta boxes have either a white label on the back, which show basic channels only, or a black label that will work with whatever the Xfinity plan you have is. The only difference(besides the color of the label) is underneath XiD-P will be either - "xfinity.com" for the white label or "xfinity.com/x1 "for the black label. Model numbers are exactly the same. You will also get a xr15 voice remote, hdmi cable and coax cable with the black label boxes. White label you get the xr2 remote, no cables. So, thanks for the help and hope this helps someone else.
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