Visitor
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3 Messages
Xfinity App 2026
My Xfinity App worked great this morning, ran the WiFi diagnostics and it was running great…later on in the afternoon noticed it was a bit laggy so went back on the App to run diagnostics again and it showed I was offline.
so I unplugged my modem, left it for 30sec then plugged it back in, and the app said the same thing, but my internet is working great! So I went on xfinity assistance…which was a bust AI told me the same things I had already done, deleted the App signed back in, same issues.
i noticed in 2020 they had these same issues on doing some digging, said it was because of a third party, so I don’t know, would be nice to do diagnostics because I work from home.
XfinityMelinda
Official Employee
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62 Messages
28 days ago
@user_i3fv8u , Thanks for reaching out to us on our Xfinity Forums. We understand the frustrations that are being caused by you having trouble with accessing the Xfinity gateway through the Xfinity app. You have taken some great steps that we would normally try, and thank you for that and listing them.
Please review our helpful article Xfinity Internet and WiFi Connection Troubleshooting [here], to check for any troubleshooting steps that may have been missed.
If still an issue, I'll be happy to dig into things to see what is causing the hang-up. I'm always happy to help a customer!
Can you please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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