Lag spikes

Noticeable latency any chance I could get someone to run some diagnostics on my internet to see why I’m getting inconsistent/latency spikes

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XfinityMartyR

Official Employee

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2K Messages

2 days ago

user_5b7ab4 Thanks for reaching out! Have you tried any of the steps outlined in this post? How to Troubleshoot Your Xfinity Internet and WiFi connection

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user_5b7ab4

Visitor

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10 Messages

Hello how are you Yes I have

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2 days ago

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@user_5b7ab4, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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EG

Expert

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110.1K Messages

2 days ago

@user_5b7ab4 @XfinityChelseaB

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

user_5b7ab4

Lag spikes

XfinityMartyR

user_5b7ab4

XfinityChelseaB

EG

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