Visitor

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7 Messages

Tuesday, September 2nd, 2025

Router Blocking Wifi to PS5

Hello!

Since friday the ps5 has not been able to connect to the wifi even though on the app it says it is and has a connection. It is saying the service providor or router is preventing it from conecting to the internet. I've tried forgeting it on the app, the device itself, changing the wifi settings,and restarting the router and it keeps saying its on the routers end. Is there a way this can be fixed and the router can unblock it. This has not been an issue for the 3 years its been conected and the ps5 didnt have an update so im thinking it has to be on the routers end.

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Official Employee

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2.6K Messages

1 day ago

 

user_71ya51, Hi there! Thanks for taking the time out of your day to reach out. As a PS5 owner myself, I can undersand the importance of having your connection working correctly. You've knocked on the right door in virtual land. Our team of experts is dedicated to resolving connection issues such as this over social media. We can help. Would you mind confirming if you are using a router as a seperate device in addition to the modem? Have you also tried connecting hardwired directly to the modem via an ethernet cord to see if you expereince the same issue?

 

Visitor

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7 Messages

I've got the XB8, so it's both the router and modem in one. Sadly, I can't hook up the PS5 with Ethernet because the rooms are in different places, and the XB8 can only go in one room due to it being the only hook up spot for it. 

Official Employee

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2.6K Messages

 

user_71ya51, Thanks for confirming these details. If you were to run an internet health test like in this link here: (https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting) via the Xfinity app, what results does it pull for you?

 

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Visitor

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7 Messages

to the gateway it say 119% plan speed to the ps5 it says fair wifi

Visitor

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7 Messages

and now it says strong but still can not connect

Official Employee

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2.6K Messages

user_71ya51, I appreciate you for working with us on this. Can you tell us if you are experiencing a connection issue with multiple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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