Official

Accepted

Unanswered

Advanced Filters

Search Results (107)

Relevance
Selected Relevance
Global Travel Pass

Hi, Global Travel Pass not working properly and being charged incorrectly. I activate global travel pass for one of my line during my travel for 3 days and cancelled it subsequently(received message and email confirmation for deactivating global travel pass). As i was travelling out of country for

Question

31

2

Official Solution

Closed

Wifi pass

I need help connecting to my wifi pass now

Question

1.2K

4

Closed

Trying to get the hotspot 30 days pass

How do I get the 30 date pass

Question

4.4K

1

0

60 plus days Global Travel Pass charges without using it!!!

I activated the pass in Dec 2023 and used it two times only in Dec 2023 and May 2024 by turning on the data roaming when needed and turn off when I finished with it; I was only charged for the amount of days that I used. However, I was somehow charged for 60 plus days of Global Travel Pass ($10/day

Question

38

1

0

Now pass

If you days ago, my Xfinity Wi-Fi is no longer on my TV phones or computer for me to login with my now pass

Question

56

1

0

My older emails not loading. Only past day

Happening on iphone and the xfinity appsuite site. Only emails from the past 1 or 2 days will load .  Cannot keep scrolling down to see older emails.

Question

74

1

0

Global travel pass

I just returned from a two-week vacation. Before I left, I signed up for Global Travel Pass. My plan was to use only Wifi during the trip and only activate the Travel Pass to access cellular/data in case of emergency. So I turned cellular data off for the whole trip. When I came home, I found that

Question

161

2

Xfinity hotspot pass

How to remove the device from the Xfinity hotspot pass that I pay for 30 days

Question

854

1

0

Closed

Lose Internet at the same time every day.

Every day, especially on warm days, our Internet connection drops completely at approximately 3:00 pm. This lasts an hour with occasional "ups" during that hour. Every. Day. Same. Time. Can someone help with this please?

Question

2.6K

8

0

Closed

Xfinity wifi pass not working

I use Xfinity wifi pass from home all the time. For the past 2 days it hasn't been working. It's not even appearing on my available wifi.

Question

448

1

0

Official Solution

Closed

Wi-Fi now pass

I’m unable to use my wifi pass

Question

183

1

0

Device Says Paused, but it’s Not

My PC is reflecting a “device is paused” notice when I try to access the internet, but Xfinityfi does not reflect any devices paused. I restarted my PC 5x, Unplugged the Xfinity router from the back & the wall multiple times, restarted it thru the app & the button on the back, did “forget d

Question

35

1

0

Accepted Solution

Closed

Device randomly gets paused, but Xfinity app says it isn't paused.

A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that

Question

26K

32

Trying to Make a Payment for the Past Three Days

There is always something going on with xfinity and it is extremely irritating! I've been trying to make a payment for the past three days and I keep getting the same frustrating error message as shown in the attached image. WHY isn't the payment page working?????? I am so sick and tired of wasting

Question

77

2

Closed

Service Suspended for 3-day Past Due Balance!

**EDIT** I just reviewed my billing statement dated April 22, 2024. It states that the $100.99 in question was ACTUALLY just due on May 19, 2024 (NOT May 6th) ... MEANING that the $100.99 past due balance, for which my service has been suspended over, is IN FACT ONLY 3 days past due... *** My Xfini

Question

274

2

0

Mexico and Canada pass

For the past 4 months Xfinity has been charging a Mexico and Canada Pass on our account, I have called every month and have been told that it is removed but it is NOT removed. I am beyond frustrated with Xfinity.

Question

47

3

0

Cancel now wifi pass

I added xfinity wifi the other day. I need to cancel my now wifi pass

Question

261

3

Closed

My emails from the past 7 days have disappeared

My emails from the past 7 days have disappeared form all devices.

Question

126

1

0

Closed

Device says pause When app says it’s not paused

My laptop will show a screen that says my device is paused but when i go to the app the device says it’s connected. My laptop is never paused and has never been intentionally paused. I’ve tried restarting the app and forgetting the network on my laptop and restarting our modem and nothing has worked

Question

82

3

0

Closed

Forced Global Pass

I am traveling internationally. I have my mobile data switched off and my data roaming switched off. I still keep getting charged for Global Pass. The rep is telling me that it's out of their hands, the only thing that can be done is to remove Global Pass off my account in full. This does not seem c

Question

774

4

0

forum icon

New to the Community?

Start Here