@user_u59rs4 Thank you for reaching out to our team on Forums. I am sorry to hear that you're also experiencing issues with the NOW WiFi Pass. NOW Wi-Fi has a dedicated that supports the product. The direct contact information can only be pulled up on your confirmation email. Please refer to the original confirmation email you received to get the contact details so the NOW customer service team can assist you.
I'm sorry to hear that your phone crashed @user_fe67sq. Are you able to try accessing your email from an alternate device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Charged twice for Xfinity mywifipass not 10 [Edit: Language] why you guys offer 10 then charge twice deserve reimbursement or perhaps to cover 2 months for charging my extra month. [Edit: All Caps]
user_pnvx5r Thanks for reaching out! NOW WiFi Pass is for non-Xfinity Internet customers only and provides 30-day access to the NOW WiFi hotspot network for $10. You can reach the NOW WiFi support team here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_4s5ol9 I'm sorry to hear you want to cancel your Wi-Fi pass. Our Wi-Fi pass team can be reached via our Xfinity Assistant! You can click on the below link to connect with a rep for more support with your Wi-Fi pass
https://www.xfinity.com/xfinityassistant/
Did you have any additional concerns not related to your Wi-Fi pass?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Official Solution
XfinityTony
Official Employee
•
1.3K Messages
6 months ago
@user_u59rs4 Thank you for reaching out to our team on Forums. I am sorry to hear that you're also experiencing issues with the NOW WiFi Pass. NOW Wi-Fi has a dedicated that supports the product. The direct contact information can only be pulled up on your confirmation email. Please refer to the original confirmation email you received to get the contact details so the NOW customer service team can assist you.
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user_pnvx5r
2 Messages
1 month ago
Charged twice for Xfinity mywifipass not 10 [Edit: Language] why you guys offer 10 then charge twice deserve reimbursement or perhaps to cover 2 months for charging my extra month. [Edit: All Caps]
(edited)
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user_4s5ol9
1 Message
6 days ago
Cancel my WiFi pass and refund my money please
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