1 Message
Forced Global Pass
I am traveling internationally. I have my mobile data switched off and my data roaming switched off. I still keep getting charged for Global Pass. The rep is telling me that it's out of their hands, the only thing that can be done is to remove Global Pass off my account in full. This does not seem correct to me, there are some days where I absolutely want to pay for the global pass but for 85% of my trip the town's WiFi covers all my needs. How is it possible that turning off mobile and roaming data doesn't stop the phone from connecting to cellular?
XfinityKei
Official Employee
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853 Messages
2 months ago
This is a great question! @Stejea I am glad you reached out about your global pass concerns.
You can reduce text and data usage charges while roaming by enabling Global Travel Pass and using Wi-Fi, where available. I hope you're having a great time on your trip. Please let us know if this answers your question.
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user_310525
Visitor
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1 Message
2 months ago
Did not answer his question and too got whacked for $100 when I turned off roaming AND data. This is flat out wrong
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BruceW
Gold Problem Solver
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25.7K Messages
2 months ago
Unless a cellphone is in airplane mode it will still communicate with cell system towers, even with data and roaming switched off. Cheeky of them to charge you for an idle phone, but not really surprising.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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