1 Message
Device Says Paused, but it’s Not
My PC is reflecting a “device is paused” notice when I try to access the internet, but Xfinityfi does not reflect any devices paused.
I restarted my PC 5x, Unplugged the Xfinity router from the back & the wall multiple times, restarted it thru the app & the button on the back, did “forget device” 3x thru xfinity & “forget network” 3x thru my PC, and I’ve cleared all my history on my PC.
All other threads of this problem Xfinity seems to not be able to help is any capacity. I need a solution, and I need it ASAP.
XfinityEricB
Official Employee
•
2.1K Messages
10 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0