Visitor
•
5 Messages
Lose Internet at the same time every day.
Every day, especially on warm days, our Internet connection drops completely at approximately 3:00 pm. This lasts an hour with occasional "ups" during that hour.
Every.
Day.
Same.
Time.
Can someone help with this please?
EG
Expert
•
110K Messages
3 years ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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user_924137
Visitor
•
5 Messages
3 years ago
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EG
Expert
•
110K Messages
3 years ago
This may or may not be the root cause of the problem (YMMV) but it should be addressed regardless.
The downstream power is pretty high. It may be over-driving the front-end receiver circuit of the modem. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing a -6 dB (forward path only) attenuator pad such as this one to knock that power level down and see;
https://www.amazon.com/FPA6-54-Forward-Attenuator-DOCSIS-Internet/dp/B08KTRC3XZ
It won't have any effect on the upstream power level which is in spec BTW.
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user_924137
Visitor
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5 Messages
3 years ago
Thanks! I'll give that a try.
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EG
Expert
•
110K Messages
3 years ago
Uh, try which ? An amp or the attenuator ? Please post back here with how things go.
(edited)
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user_924137
Visitor
•
5 Messages
3 years ago
I live in a rental townhouse, so had to do some exploring in the attic. There's an amp on the line but unplugging it killed the signal. I need to find a coupler or splitter to take it out entirely. I will update later.
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user_924137
Visitor
•
5 Messages
3 years ago
I took the amp off (it was a 15dB amp) and installed a splitter.
New signal stats are below. Power appears too low(?) but everything is working fine. No drop today or yesterday but the days have been a little cooler. 90ºF and up is when we definitely see Internet drops.
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
495000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Configuration File
OK
Security
Enabled
BPI+
DOCSIS Network Access Enabled
Allowed
Downstream Bonded Channels
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
13
Locked
QAM256
495000000 Hz
-1.7 dBmV
40.0 dB
15110
75812
1
Locked
QAM256
417000000 Hz
-1.4 dBmV
40.0 dB
1822
2357
2
Locked
QAM256
423000000 Hz
-1.2 dBmV
40.1 dB
2857
5232
3
Locked
QAM256
429000000 Hz
-1.4 dBmV
40.0 dB
1646
2761
4
Locked
QAM256
435000000 Hz
-2.0 dBmV
39.8 dB
2617
4357
5
Locked
QAM256
441000000 Hz
-1.7 dBmV
39.9 dB
5235
18375
6
Locked
QAM256
453000000 Hz
-1.6 dBmV
40.0 dB
3044
6067
7
Locked
QAM256
459000000 Hz
-1.6 dBmV
40.0 dB
3132
6886
8
Locked
QAM256
465000000 Hz
-1.1 dBmV
40.1 dB
7302
28470
9
Locked
QAM256
471000000 Hz
-1.1 dBmV
40.0 dB
6623
24861
10
Locked
QAM256
477000000 Hz
-1.5 dBmV
39.9 dB
5736
20158
11
Locked
QAM256
483000000 Hz
-1.6 dBmV
40.0 dB
5680
19856
12
Locked
QAM256
489000000 Hz
-1.5 dBmV
39.9 dB
4268
10211
14
Locked
QAM256
501000000 Hz
-1.6 dBmV
40.0 dB
3888
6104
15
Locked
QAM256
507000000 Hz
-1.7 dBmV
39.9 dB
8836
35321
16
Locked
QAM256
513000000 Hz
-1.6 dBmV
40.0 dB
6267
20952
17
Locked
QAM256
519000000 Hz
-2.1 dBmV
39.9 dB
6730
20825
18
Locked
QAM256
525000000 Hz
-2.0 dBmV
39.8 dB
7689
25371
19
Locked
QAM256
531000000 Hz
-2.0 dBmV
39.8 dB
6409
21495
20
Locked
QAM256
537000000 Hz
-2.2 dBmV
39.8 dB
5492
15450
21
Locked
QAM256
543000000 Hz
-2.0 dBmV
39.8 dB
6426
23138
22
Locked
QAM256
549000000 Hz
-1.8 dBmV
39.8 dB
11761
29391
23
Locked
QAM256
561000000 Hz
-1.9 dBmV
39.6 dB
6514
22397
24
Locked
QAM256
567000000 Hz
-2.1 dBmV
39.9 dB
15069
18205
25
Locked
QAM256
573000000 Hz
-2.3 dBmV
39.8 dB
6355
21579
26
Locked
QAM256
579000000 Hz
-2.5 dBmV
39.7 dB
5785
20016
27
Locked
QAM256
585000000 Hz
-1.9 dBmV
39.9 dB
14769
24587
28
Locked
QAM256
591000000 Hz
-1.9 dBmV
39.9 dB
15964
15899
29
Locked
Other
693000000 Hz
-4.0 dBmV
36.5 dB
2745410854
3093146
30
Not Locked
QAM256
0 Hz
0.0 dBmV
39.9 dB
15719
13625
31
Locked
QAM256
597000000 Hz
-1.7 dBmV
39.7 dB
5970
20318
32
Locked
QAM256
603000000 Hz
-2.5 dBmV
39.6 dB
15260
13993
Upstream Bonded Channels
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
1
Locked
SC-QAM Upstream
36500000 Hz
6400000 Hz
44.0 dBmV
2
2
Locked
SC-QAM Upstream
30100000 Hz
6400000 Hz
43.0 dBmV
3
3
Locked
SC-QAM Upstream
23700000 Hz
6400000 Hz
42.0 dBmV
4
4
Locked
SC-QAM Upstream
17300000 Hz
6400000 Hz
40.0 dBmV
Current System Time: Sat Jun 4 15:22:07 2022
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EG
Expert
•
110K Messages
3 years ago
Nope, they are all ok / in spec now as long as they are remaining stable. Hope things hold up for you ! Good luck !
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