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Friday, March 21st, 2025 2:55 PM

My older emails not loading. Only past day

Happening on iphone and the xfinity appsuite site.  Only emails from the past 1 or 2 days will load .  Cannot keep scrolling down to see older emails.

Official Employee

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3.3K Messages

2 months ago

 

user_myg913 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it is if you aren't able to access older emails. I know I save a lot of important emails or may take some time to remember to reply to one. When you are checking the email on the iPhone are you using a third party email client such as Apple Mail? Also, I understand that you have tried logging into the email via our webmail client and experience the same issue. Are you also doing that on the iPhone? Can you share what troubleshooting steps you have already taken, such as attempting to access the webmail with a different web browser or in incognito mode? The more information you can provide, the better our team will be able to assist you. 

 

Visitor

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1 Message

Same thing happening to me. I’m using Apple Mail. No emails loading prior to yesterday afternoon.

i reset the password, rebooting the modem, the third party box was already checked. Same thing occurs when I use the desktop and access mail through Xfinity. Please help. 

Official Employee

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2K Messages

 

user_6mecpv Hello! Thank you for reaching out to us here on our Community Forum. Are you still having an issue with your email? If you are, please let us know.

 

I am an Official Xfinity Employee.
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