3 Messages
Mexico and Canada pass
For the past 4 months Xfinity has been charging a Mexico and Canada Pass on our account, I have called every month and have been told that it is removed but it is NOT removed. I am beyond frustrated with Xfinity.
3 Messages
For the past 4 months Xfinity has been charging a Mexico and Canada Pass on our account, I have called every month and have been told that it is removed but it is NOT removed. I am beyond frustrated with Xfinity.
user_y07ux7
3 Messages
4 months ago
What else can be done to have this removed?
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XfinityEricB
Official Employee
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2.1K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_y07ux7
3 Messages
4 months ago
I am following your instructions but it does not work. Also when I type in direct message in search engine it only gives me articles to read.
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