Global travel pass

I just returned from a two-week vacation. Before I left, I signed up for Global Travel Pass. My plan was to use only Wifi during the trip and only activate the Travel Pass to access  cellular/data in case of emergency. So I turned cellular data off for the whole trip. When I came home, I found that I was charged for a global travel pass every day anyway! When I called customer service, I was told that the global travel pass activated automatically because I did not have airplane mode turned on, even though I only sent texts or used the internet when on Wifi, and I made no calls at all! This is not explained when you sign up for global travel pass! On Xfinity’s Global Travel Pass FAQ page it says: “you’ll only be charged when the pass is activated. To start an active travel pass session, just make or receive a call, send a text message, or use data while in a covered country.” …  I think this is very misleading and now I read this community forum I see many other people also were misled by it. Based on all the questions in the community forum  in the past, Xfinity must know by now that their instructions are not clear and they are basically ripping people off when they travel. I do not think I should have to pay for any of the global travel pass sessions, but when I called, they only agreed to waive $25 of it as a courtesy. This seems very wrong to me and I’m considering leaving Xfinity after being a customer of theirs for decades, using TV, Internet, and now mobile services.