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Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
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Customer Service
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Forum account cannot send a "Direct Message" to Xfinity Support
In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a "Direct Me
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Getting Started
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X1 Intermittent Sound Cut Out Skipping Audio Issue
Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr
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X1
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Email error in loading emails this morning
When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a
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No internet and blinking orange light on modem
I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th
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Your Home Network
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What is the Mailing Address for Paying Bills
I am away from home, so do not have that information with me and my bill is overdue.
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Customer Service
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Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
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Accessibility
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Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App
You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the
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X1
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Expert Week – Expert Stats
Our Experts provide a wealth of knowledge and expertise to the forum. Like the true MVPs they are, we would like to spend day 3 of our Expert Week highlighting some of our team’s collective forum stats. Total New Posts: 19K+ Total Replies: 219K+ Likes Received: 17K+ Authored Marked Accepted Solution
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Announcements
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XFINITY FORUM 20th ANNIVERSARY SWEEPSTAKES OFFICIAL RULES
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCE OF WINNING. OPEN ONLY TO LEGAL RESIDENTS OF THE FIFTY (50) UNITED STATES OR THE DISTRICT OF COLUMBIA WHO ARE 18 YEARS OF AGE OR OLDER AS OF DATE OF ENTRY. VOID WHERE PROHIBITED. By entering the Xfinity Forum 20th Anniver
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Announcements
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Completing Identity Verification for your Xfinity Mobile order (Answered)
***Updated 6/2/2026*** For your protection, you may need to give some more information when you place an Xfinity Mobile order. Verify your order You can verify by: Phone.Text message or email.You'll need to upload a photo of your ID. By phone If the Xfinity Order Verification team calls you, verify
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Xfinity Mobile
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How many device payment plans (DPPs) can I get with Xfinity Mobile? (Answered)
***Updated 6/23/2026*** You may be eligible to buy phones, tablets, and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you’ll have a certain number of eligible lines with a total DPP dollar limit. E.g., you may
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Xfinity Mobile
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What charges appear on my Xfinity Mobile bill? (Answered)
***Updated 6/2/2026*** Your monthly Xfinity Mobile bill provides a summary of charges, minutes, messages and data used, as well as the status of your payments. Billing details Your bill may include: Data chargesTaxes, fees, and other charges These may include tablet or smartwatch line fees, plus tax
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Xfinity Mobile
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Use real-time text (RTT) on Xfinity Mobile (Answered)
***Updated 6/2/2026*** With standard text messaging, you have to type out your entire message, hit send, then wait for a reply. But with RTT, your text is sent as soon as you type it. No more waiting for a response! With a phone that works with RTT, you can call almost anyone else who can make and r
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Xfinity Mobile
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Pair a thermostat with Xfinity Home (Answered)
Learn how to use your Xfinity Home touchscreen to pair a thermostat with your Xfinity Home system. What you'll need Xfinity HomeThe thermostat you want to add to your systemAccess to your touchscreenYour Master Keypad Code Difficulty Easy Pair a thermostat You can pair your thermostat before or afte
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Home Security & Control
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Xfinity Home zone configurations (Answered)
***Updated 8/24/2026*** Learn how Xfinity Home uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. What is a zone? A zone is an area covered by an individual sensor or detector and given a descript
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Home Security & Control
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Controlling Works with Xfinity Devices in Xfinity Home (Answered)
***Updated 8/24/206*** Works with Xfinity allows you to control compatible smart home devices directly from the Xfinity Home app. Controlling Works with Xfinity Devices Xfinity supports the primary functions of Works with Xfinity devices. For more information on how to control your devices, see: Aug
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Home Security & Control
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Get Xfinity Home in Spanish (Answered)
***Updated 8/24/2026*** Learn how to display your Xfinity Home system in Spanish. All Xfinity Home customers can display the touchscreen and Xfinity Home app in Spanish. What you'll need Xfinity HomeAccess to your Xfinity Home touchscreenYour Master Keypad CodeAccess to the Xfinity Home app What Xfi
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Home Security & Control
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Troubleshoot scenes in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn what to do when you have a problem with your scenes in the Xfinity Home app. What you'll need: Xfinity Home or Xfinity InternetAccess to the Xfinity Home app I can't create scenes Verify that your mobile device is running the minimum operating system (or higher) necessa
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Home Security & Control
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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
