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Website not blocked via parental controls
I feel like an idiot, but can anyone help me use the parental controls via the router? I log into the router. I navigate to parental controls. I enable managed sites. I enter the URL for the site I want blocked, and select 'Always' But then that site is still accessible by all devices? What am I doi
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Your Home Network
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X1 Intermittent Sound Cut Out Skipping Audio Issue
Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr
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X1
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Delete Community user
Please delete from Xfinity Community user_Oegjgd I do not wish to have this account and click on a button in error.
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Getting Started
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X1 dvr recording limit changes/problems?
I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s
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X1
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Get Xfinity Home in Spanish (Answered)
Learn how to display your Xfinity Home system in Spanish. All Xfinity Home customers can display the touchscreen and Xfinity Home app in Spanish. What you'll need Xfinity HomeAccess to your Xfinity Home touchscreenYour Master Keypad CodeAccess to the Xfinity Home app What Xfinity Home service am I u
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Home Security & Control
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XFINITY FORUM 20th ANNIVERSARY SWEEPSTAKES OFFICIAL RULES
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCE OF WINNING. OPEN ONLY TO LEGAL RESIDENTS OF THE FIFTY (50) UNITED STATES OR THE DISTRICT OF COLUMBIA WHO ARE 18 YEARS OF AGE OR OLDER AS OF DATE OF ENTRY. VOID WHERE PROHIBITED. By entering the Xfinity Forum 20th Anniver
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Announcements
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ANSWERED: Accessibility help videos on how to assist X1 customers with disabilities
Learn how to find help videos about accessibility features that empower our customers with disabilities. This includes some videos with American Sign Language and some that are scripted with our customers who are blind or have low vision or a visual disability in mind. Accessibility help videos on X
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TV
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Xfinity WiFi Hotspots app to be retired
To further simplify your mobile app experience, we’re retiring the Xfinity WiFi Hotspots app, which will no longer work starting January 29, 2024. You can now view a map of all available Xfinity WiFi hotspots and securely auto-connect to them using the Xfinity app. To auto-connect to secure WiFi hot
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Announcements
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ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?
***Updated 5/5/2026*** Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control
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Internet
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What is Internet Protocol, version 6 (IPv6)? (Answered)
Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6
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Internet
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What charges appear on my Xfinity Mobile bill? (Answered)
***Updated 6/2/2026*** Your monthly Xfinity Mobile bill provides a summary of charges, minutes, messages and data used, as well as the status of your payments. Billing details Your bill may include: Data chargesTaxes, fees, and other charges These may include tablet or smartwatch line fees, plus tax
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Xfinity Mobile
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Expert Week – Highlights of Expert responses
The responses our Expert's author are simply amazing. The time and thought put into their messages show the level of care they have for helping others. We want to spend day 2 of our Expert Week to highlight all those great contributions. Whether it is detailed instructions on how to modify settings
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Announcements
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Xfinity Home zone configurations (Answered)
Learn how Xfinity Home uses zones in coordination with armed modes and zone configurations to determine how your security system responds when a sensor or detector is triggered. What is a zone? A zone is an area covered by an individual sensor or detector and given a descriptive name by the technici
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Home Security & Control
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ANSWERED: How to protect yourself from fraud?
We’re committed to helping you stay protected Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second a
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Internet
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Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App
You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the
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X1
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Welcome to the new Xfinity Forum
You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil
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THIS HOLIDAY SEASON WITH XFINITY
As we approach the holiday season, retailers may send you emails and texts offering new products and promotions. Cybercriminals use a variety of scams to exploit seasonal messages to compromise your personal and financial information.Ways to help stay safe online this holiday season Verify websites
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Announcements
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More Sports in More Ways with Xfinity Multiview
Just in time for the men’s and women’s NCAA® basketball tournament, Xfinity Multiview is available on more Xfinity X1 devices, giving customers a new way to experience all the excitement of March hoops. With Multiview, X1 customers can watch up to four live games at once, all on the same screen. Whe
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Announcements
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Hurricane Beryl – Services Fully Restored, Xfinity WiFi Hotspots Closed
We hope everyone has stayed safe following Hurricane Beryl and the more recent severe weather in the Houston, TX area. We’re happy to say that all of customers’ services should be fully restored, as of Tuesday, July 30. We understand how crucial staying connected is and apologize for the extended do
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Announcements
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Preparing for winter storms in the Northeast
We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too. Our Network and People Are Prepared 24×7 We have built proac
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