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Forum account cannot send a "Direct Message" to Xfinity Support
In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a "Direct Me
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GMT vs EST
Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For example, o
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Post in other forum has been marked as PRIVATE for 3 days.
A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspectin
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Find One's Own Posts
I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!
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Private message...
@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-
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navigate to profile
Precisely, describing each step, how do I complete the forum setup; i.e., how "navigate to my profile", where is "Edit" button, etc?
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Getting Started
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No Forum notifications for "replies"
I'm not receiving notifications for "replies" to threads I subscribe to. I get them when "comments" are posted, but not for "replies". The result is that, when a "reply" is posted I have no way of knowing about it unless I pull up the thread manually. I have never received a single "reply" notificat
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Getting Started
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Please allow assigning a static IP on xFi gateway
I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before. Please offer the ability to have a static IP address for Residential
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Your Home Network
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Xfi Pause feature is useless
The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the
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Xfinity App
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XFINITY FORUM 20th ANNIVERSARY SWEEPSTAKES OFFICIAL RULES
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCE OF WINNING. OPEN ONLY TO LEGAL RESIDENTS OF THE FIFTY (50) UNITED STATES OR THE DISTRICT OF COLUMBIA WHO ARE 18 YEARS OF AGE OR OLDER AS OF DATE OF ENTRY. VOID WHERE PROHIBITED. By entering the Xfinity Forum 20th Anniver
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Announcements
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Welcome to the new Xfinity Forum
You may have noticed that this morning, on May 20th, 2022, we relaunched the Xfinity Forum. In addition to an updated design, this update should simplify the site and make it easier to find the things you are most interested in discussing. Most notably, you will find new spaces for our Xfinity Mobil
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THIS HOLIDAY SEASON WITH XFINITY
As we approach the holiday season, retailers may send you emails and texts offering new products and promotions. Cybercriminals use a variety of scams to exploit seasonal messages to compromise your personal and financial information.Ways to help stay safe online this holiday season Verify websites
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Announcements
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Controlling Works with Xfinity Devices in Xfinity Home (Answered)
***Updated 8/24/206*** Works with Xfinity allows you to control compatible smart home devices directly from the Xfinity Home app. Controlling Works with Xfinity Devices Xfinity supports the primary functions of Works with Xfinity devices. For more information on how to control your devices, see: Aug
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Home Security & Control
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Home alarm systems and Xfinity Voice (Answered)
***Updated 8/31/2026*** This article outlines how to set up your home alarm system and phone. Check compatibility Most home alarm systems are supported by Xfinity Voice service, but we recommend that you consult your home alarm company before having Xfinity Voice installed. Because we use our own ma
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Phone
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Manage your mobile contact number in the Xfinity app (Answered)
***Updated 6/8/2026*** Use the Xfinity app to manage the mobile contact number linked with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and password.Tap the Account tab at the bottom of the screen.Tap Account se
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Xfinity Mobile
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ROOT SPORTS Northwest Programming Agreement Expired
ROOT SPORTS Northwest has announced it will cease operations by the end of 2025. In addition, Comcast’s agreement with ROOT SPORTS Northwest ended on September 30 at 11:59 p.m. Eastern Time (ET) and will not be renewed. As a result, ROOT SPORTS Northwest programming can no longer be distributed by X
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Channels and Programming
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Use Lifeline Alert with Xfinity Voice (Answered)
***Updated 8/31/2026*** Protect your household while enjoying Xfinity Voice service. Compatibility with emergency alert services Xfinity Voice service is compatible with personal emergency alert response systems provided by Philips Lifeline and Linear LLC. Xfinity Voice service doesn’t guarantee com
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Phone
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What is smoke monitoring from Xfinity Home? (Answered)
***Updated 8/25/2026*** Protect your home from fire damage. What is smoke monitoring? Xfinity Home smoke monitoring uses smoke and heat detectors that, together with your primary system, are designed to keep your property safe. When an alarm is triggered, our smoke detectors alert the Central Monito
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Home Security & Control
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NOW Mobile overview (Answered)
***Updated 6/23/2026*** With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included. NOW Mobile includes: Unlimited data at $25 per line of service (taxes and fees included).No credit checks, just pay in advance and use in min
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Xfinity Mobile
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Xfinity Voice — Voicemail capacity (Answered)
***Updated 8/31/2026*** With Xfinity Voice, there are limits to the amount of voicemails you can keep and how long you can keep them. Learn more about those limits. Voicemail capacity Your Xfinity Voice voicemail inbox can store 10MB of audio. This is about 85 minutes. Once you reach this limit, cal
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