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Expert Week – Knowledge Base Article Highlights

Our Xfinity Forum Knowledge Base is a collection of vetted information sourced from conversations that started right here in the Xfinity Forum. Knowledge Base articles include information shared by our customers and Experts, as well as, Comcast-approved information. We would like to spend day 4 of o

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Celebrate the Xfinity Forum’s 20th Anniversary!

This month marks a huge milestone in the history of the Xfinity Forum - our 20th anniversary as an active support community! It all began way back on June 26th 2003, and over the last 2 decades, we have seen tremendous growth, a wealth of information shared throughout the community, and lots of chan

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Expert Week – How to join the Team

Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, s

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Expert Week – Who are our Xfinity Forum Experts?

Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team.   Who are our X

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Hispanic Heritage Month - 2023

Comcast NBCUniversal is celebrating Hispanic Heritage Month by revealing “Be the Next Story Told” (“El futuro lo escribes tú”) – a multiplatform bilingual initiative led by Telemundo honoring and recognizing the culture, spirit, and achievements of Hispanics

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THE PLAYERS Championship 2024

Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an

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Say Thanks

Our employees are dedicated to providing you with the best experience possible.  If you’d like to share a compliment about an employee, product, or customer experience, we welcome you to do so here in this forum board. By posting your compliment here, we can ensure it gets passed along to

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Hurricane Idalia – Xfinity WiFi Hotspots Opened

We hope everyone is safe following Hurricane Idalia. Getting our customers connected as quickly and as safely as possible is a top priority. We know your services are important to you, so to help you and emergency personnel stay connected, we opened our public Xfinity WiFi hotspots in select areas a

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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ANSWERED: How to Report a Website Blocked by Xfinity xFi Advanced Security

​ Xfinity xFi Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks. Repor

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Xfinity Password Guidance for Account and Information Security

As part of our commitment to our customers, we may at times require you to update your password for account protection.    When resetting your password, be mindful of the following:    The Primary account holder can request a mobile number or non-Comcast email address be added to the ac

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ANSWERED: How to manage people with Xfinity xFi?

​Learn more about organizing devices by people and managing family settings like Active Time Limits, Active Time Details, Downtime schedules and Parental Controls.For more information on the Xfinity app, see our xFi Features and Using the Xfinity App. For tips on managing devices, see Personalizing

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Xfinity Free TV Week 2021

  Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week.    During Free TV Week, content from premium networks such as HBO Max, STAR

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ANSWERED: What is Advanced Security on the Go?

​ ​ ​Using Advanced Security on the Go​ ​ ​ Advanced Security on the go: Is available to xFi Complete customers through the Xfinity app. Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home. See below for step-

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Watchathon 2022

The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and mo

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2022 Olympic Winter Games

Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms.   Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub makin

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Free Movies Week 2022

Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started.​   Watch free movies from premium networks and subscription services as part of Fr

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Free Streaming Channels with Xfinity

Available now, Xfinity is giving all its customers more entertainment to enjoy in the Xfinity Stream app with the addition of 20+ free ad-supported streaming TV (FAST) channels from Xumo Play, NBC and Sky. These channels are available to any Xfinity customer, regardless of whether they subscribe to

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CLOSED - Xfinity Forum 20th Anniversary Sweepstakes – “What If?"

***UPDATE 07/18/2023*** We want to thank all community members who decided to participate in our “What if” sweepstakes. The entries were fantastic! All submissions were randomized to select winners. Below you will find those winners and our favorite submissions. First Place Name: D

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