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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online. Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions. By adding a user, you allow the

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 • Internet

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ANSWERED: What is Xfinity Mobile?

Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots. Here’s more of what you'll enjoy: Up to 10 lines included with your Xfinity Mobile account, unlimited talk and text,

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 • Phone

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ANSWERED: Getting Started with the Xfinity Home Touchscreen

Learn how to manage your Xfinity Home system using the touchscreen – the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your cameras, change settings on devices such as Lights and Thermostats, and much more.What

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 • Home Security & Control

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ANSWERED: How to fix the Xfinity voicemail messages indicator always on

Question Our voicemail indicator is perpetually on even with no messages. Needs to be reset or resolved please   Answer ***Created by our Community***   1. Go Here:  https://pf.connect.comcast.net/OptimusUIPref/voice.html 2. Login with your Comcast credentials 3. Click on "Voi

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 • Phone

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ANSWERED: How to clear your Internet browser history?

Question: How to clear your Internet browser history?   Solution: ***Created by our Community Experts***     Firefox: Click ‘History’ from browser menu Click ‘Clear Recent History’ Set ‘Time range to clear’ as `Everything` Check Cookies &am

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 • Internet

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ANSWERED: How to lower your Comcast bill

Question  Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.   Answer ***Created by our Community Users*** Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for the first 6 mo

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 • My Account

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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 • My Account

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***   1) Directly connect to your modem via ethernet.  Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If t

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 • Internet

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ANSWERED: Looking for the SEC Network or the SEC alternate channel(s) in your area?

Looking for the SEC Network or the SEC alternate channel(s) in your area?   Try the SEC Channel Finder online:http://www.getsecnetwork.com/   Also check outhttps://customer.xfinity.com/local-channel-lineup     SEC Network determines which game will be available on their primary

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 • TV

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p

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 • My Account

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

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 • Internet

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ANSWERED: How to view and change your Xfinity Wifi network name and password?

Question How do I find my WiFi network and password?     Answer   Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instruction

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 • Internet

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: How to simplify your Xfinity WiFi

Xfinity xFi Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast Internet speed and the ability to control your home network - for the ultimate connected experience. Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two separate radio bands for

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 • Internet

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

How to Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update - on us! If you own your equipment, please see more about updating your modem  

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 • My Account

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

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 • Internet

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1 or Xfinity Flex, follow these steps to pair the remote with your TV Box – you can even control it when it's out of sight.

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 • TV

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ANSWERED: What is Xfinty Flex and how does it work?

To get Xfinity Flex, go to xfinity.com/flex and select Get Flex on Us or contact us.Search less and watch more with a better way to stream — Xfinity Flex. A voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place on your TV. What makes it even better?

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 • TV

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ANSWERED: Comcast Modem Wireless Gateway Device/Feature Comparison

Xfinity Gateways and xFi Gateways are all-in-one devices that deliver Internet and Voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate connected experience. General features of our latest devices, the xFi Advanced Gateways, include: Secure wireless ho

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 • Internet

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ANSWERED: How to stop unwanted calls to your Xfinity Home Phone

Question I keep getting a lot of unwanted phone calls on my Xfinity home phone, how do I make this stop?   Answer   We have many ways to help you control unwanted calls (and they’re available to Xfinity Voice customers at no additional charge): Spam Blocker – Identi

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 • Phone

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