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Store PIckup said it would be ready in an hour, that was 8 hours ago.
I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g
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Customer Service
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upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
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Customer Service
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iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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X1 Intermittent Sound Cut Out Skipping Audio Issue
Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr
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X1
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Xfinity Refusing to Let Me Cancel Without a Phone Call
After several years as an Xfinity customer, I have decided to cancel my Internet service due to my rate continuing to increase while significantly lower rates are offered to new customers. My service was originally $35/month, increased to $56/month, and is now scheduled to increase to approximately
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Customer Service
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Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
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Customer Service
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How to create a separate wifi log-in for guests.
We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?
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Your Home Network
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Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
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Accessibility
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What is the Mailing Address for Paying Bills
I am away from home, so do not have that information with me and my bill is overdue.
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Customer Service
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No internet and blinking orange light on modem
I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th
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Your Home Network
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Home Shopping Network (HSN) Shop by Remote Feature Sunset
As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your
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Channels and Programming
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Catch the Big Game in 4K
This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dynamic Range (H
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Channels and Programming
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ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?
***Updated 5/5/2026*** Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control
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Internet
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Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App
You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the
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X1
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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
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Troubleshoot scenes in the Xfinity Home app (Answered)
***Updated 8/25/2026*** Learn what to do when you have a problem with your scenes in the Xfinity Home app. What you'll need: Xfinity Home or Xfinity InternetAccess to the Xfinity Home app I can't create scenes Verify that your mobile device is running the minimum operating system (or higher) necessa
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Home Security & Control
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What is Internet Protocol, version 6 (IPv6)? (Answered)
Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6
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Internet
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How do I update my Xfinity Mobile payment information? (Answered)
***Updated 6/15/2026*** We keep things simple by having you keep one credit or debit card on file for all your Xfinity Mobile payments. Protecting you and your information is a top priority for us. Because of that, an agent can’t update your payment information for you over the phone or through chat
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Xfinity Mobile
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E. W. Scripps (Scripps) Programming Agreement Renewed
We’ve renewed our agreement with Scripps to carry its programming, and, at this time, all content has been restored. You should now be able to watch it as you would normally. We know unexpected changes to your TV lineup can be frustrating, and we appreciate your patience as we worked to bring back S
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Channels and Programming
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Controlling Works with Xfinity Devices in Xfinity Home (Answered)
***Updated 8/24/206*** Works with Xfinity allows you to control compatible smart home devices directly from the Xfinity Home app. Controlling Works with Xfinity Devices Xfinity supports the primary functions of Works with Xfinity devices. For more information on how to control your devices, see: Aug
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Home Security & Control
