Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (530.7K)
Community Best Answer
Official Solution
Closed
My Internet line burial was not completed
The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
After updating passwords, I can no longer send eMails via Outlook
This morning I logged into xfinity.com and was asked to update my password. I have 4 eMail accounts across 2 different desktops for different family members. I changed the password on two of my accounts. I then went into Outlook and updated the password for those 2 accounts. Right after doing that,
Question
•
Xfinity App
Community Best Answer
Official Solution
Closed
upstream channel bonding
I have a Nighthawk CM3000 but my upstream ATDMA channels 5-8 are not bonding and OFDMA upstream channel 2 is not locking. Downstream signal is perfect — power levels 5-6 dBmV, SNR 42-43 dB, zero uncorrectables. One thing worth noting — OFDM correctable errors aee 119-161 million. Uncorrectables are
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
No internet and blinking orange light on modem
I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th
Question
•
Your Home Network
Community Best Answer
Official Solution
Closed
Xfi Pause feature is useless
The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the
Question
•
Xfinity App
Community Best Answer
Official Solution
Closed
Forum account cannot send a "Direct Message" to Xfinity Support
In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a "Direct Me
Question
•
Getting Started
Community Best Answer
Official Solution
Closed
Charges for a technician
We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as
Question
•
Billing
Community Best Answer
Official Solution
Closed
stream on Roku TV while away from home
I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net
Question
•
Xfinity Stream Website
Community Best Answer
Official Solution
Closed
GMT vs EST
Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For example, o
Question
•
Getting Started
Community Best Answer
Official Solution
Closed
Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
Question
•
Accessibility
Closed
Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App
You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the
Articles
•
X1
Closed
Gigabit x10 system requirements for Xfinity Internet (Answered)
***Updated 5/25/2026*** To have download speeds up to 10 Gbps, there are unique requirements for your desktop or laptop's operating system (OS), processor, memory, Ethernet connectivity and the browser you use. For information on the minimum system requirements needed for Xfinity Internet service, p
Articles
•
Internet
Closed
Expert Week – Highlights of Expert responses
The responses our Expert's author are simply amazing. The time and thought put into their messages show the level of care they have for helping others. We want to spend day 2 of our Expert Week to highlight all those great contributions. Whether it is detailed instructions on how to modify settings
Articles
•
Announcements
Closed
Arm and disarm your Xfinity Home system from the Xfinity Home app (Answered)
***Updated 8/19/2026*** Learn how to use the Xfinity Home app to arm and disarm your Xfinity Home system. Did you know? You can add rules to arm or disarm your system at a time you choose and turn on lights if an alarm is triggered. What you'll need Xfinity HomeAccess to the Xfinity Home appA valid
Articles
•
Home Security & Control
Closed
Light troubleshooting for Xfinity Home system (Answered)
***Updated 8/25/2026*** Learn what to do when you have a problem with a Light Switch or Wireless Light Bulb in your Xfinity Home system. What you'll need Xfinity HomeAccess to the light you're having trouble with I can't control my LIFX, Lutron Caseta, or Philips Hue lights from the Xfinity Home app
Articles
•
Home Security & Control
Closed
Xfinity Voice — Voicemail capacity (Answered)
***Updated 8/31/2026*** With Xfinity Voice, there are limits to the amount of voicemails you can keep and how long you can keep them. Learn more about those limits. Voicemail capacity Your Xfinity Voice voicemail inbox can store 10MB of audio. This is about 85 minutes. Once you reach this limit, cal
Articles
•
Phone
Closed
What is Internet Protocol, version 6 (IPv6)? (Answered)
Find out whether your home network is ready for the web’s new IP. IPv6 IPv6 is supposed to replace the old version, IPv4. Unlike IPv4, IPv6 provides a pool of nearly unlimited IP addresses. Other benefits include more efficient routing and stateless address auto-configuration. The transition to IPv6
Articles
•
Internet
Closed
How do I suspend my Xfinity Mobile service for a military deployment? (Answered)
***Updated 6/17/2026*** As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile service for up to 39 months in the event of military deployment or location transfer. There are just two requirements: You must either have received orders to deploy outside the U.S. for m
Articles
•
Xfinity Mobile
Closed
NOW Mobile overview (Answered)
***Updated 6/23/2026*** With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included. NOW Mobile includes: Unlimited data at $25 per line of service (taxes and fees included).No credit checks, just pay in advance and use in min
Articles
•
Xfinity Mobile
Closed
Completing Identity Verification for your Xfinity Mobile order (Answered)
***Updated 6/2/2026*** For your protection, you may need to give some more information when you place an Xfinity Mobile order. Verify your order You can verify by: Phone.Text message or email.You'll need to upload a photo of your ID. By phone If the Xfinity Order Verification team calls you, verify
Articles
•
Xfinity Mobile
