Hello, @user_78f061. Thank you for joining our family and reaching out about your TV box and cable service. I have had quite a few different cable boxes in my years at Comcast. My living room box is about 3 feet away from where we hang out and I am n

Thank you for spending some time to ensure your account is perfect, @kaylarjones98. I am glad that we are on the same page and things are progressing as they should be. If you need any assistance in the future please feel free to create a new post. W

Thank you for all of your help, @Marrie14. We do not want you to share any personal information in a public post for your personal security. Any serial numbers, MAC Addresses, or other personal information should only be shared in private when reques

Hello, @user_1c80f2. Congratulations on purchasing a home! That is always exciting! I would be happy to help with the cables in the backyard. You will certainly be using that space and we don't want any safety hazards interrupting that. To get st

Hello, @user_667633. I love taking my recordings on the go. Sometimes it's just to the other room where I don't have a TV but it sure is handy! Your X1 box has internal storage for all of your recordings. Only the most recent 150 hours of Cloud DVR r

Hello, @user_f31e7c. I am excited for you to get to kick back and enjoy the Xfinity Flex service. There is so much great stuff to watch! I am sorry that you are running into the error. Did you connect the Xfinity Flex box to your home network as oppo

Hello, @Hampson1. I apologize that you have not been able to enjoy the MLB programming. We don't want that to happen and are happy to help. Our community on the Forums is a great way to get help. We also offer 24/7 support on Reddit, Facebook, and Tw

Our Internet Essentials team is exclusively handling the Emergency Broadband Benefit program. They are the right department to help with questions about the application and they can submit one manually if that is needed. They also have a chat you can

Thanks for trying the steps and getting back to us, @user_67daa2. I am sorry that didn't work for you and the error popped up. I would like to take a look at the account so we can get this completed. To get started,  please send us a direct

Hello, @user_36e95f. Thank you for reaching out about the payments. I know that must be stressful since you had that budgeted for rent. You can view your payments, statements, and balance in the Xfinity My Account app to get up to date information ab

Hello, @user_84469a. Thank you for taking the time to reach out about your call logs. You can view your call and message records by logging in to your Xfinity Mobile account at: https://comca.st/3dzhgIW. Are you checking there and seeing calls that c

Hello, @user_251220. Thank you for reaching out about Court TV freezing when you are watching it. I know that would be frustrating to have happen and we are happy to help! Have you tried any troubleshooting steps to resolve the issue? If you have our

Hello, @user_cbdde5. Thank you for being a part of our community and reaching out about changing your plan online. I have seen this as well where not everyone is able to use that feature just yet. It is coming to all of our areas in the future but we

Hello @user_1487f7 and thank you for reaching out to us here via our Forums platform. I am sorry to hear that you are experiencing this issue with not being able to distinguish this certain numbers when they call. To confirm, is this an issue with yo

Hi there @JjWelch69 and thank you for reaching out to us here. I am sorry for the delay in responding and appreciate your patience while waiting. Are you logging into your Xfinity My Account on a laptop/computer or are you attempting to log into your

Hi there @user_f9057e! If you are still having issues with receiving emails, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page and sign in i

Hello @user_9f9924! We are sorry for any frustrations caused by the removal of the Connect app. We did start providing notices that the app would be retired ahead of time so our customers could find alternative solutions to access their Comcast email

Hello @npd424! Thank you for reaching out to us here on our Forums platform. Since we have retired our Connect app, we would suggest you add your email address to your iPhone by following the steps at https://comca.st/32ziHRY. Let us know if you ha

Thank you so much for providing your information Casey and especially for being a part of the Comcast customer since 2018! We value your business and hope to have you with us for many more years to come!   I apologize again for the frustrating

Hey @DarleenHartley! Thank you so much for reaching out to us here and for bringing this to our attention. We apologize for the experience you had and want to look into this further. We know how important it is to have the services you pay for perfor