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Forum not allowing me to post from PC
Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out. I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone... I
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Getting Started
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X1 dvr recording limit changes/problems?
I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s
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X1
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Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
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Accessibility
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What is the Mailing Address for Paying Bills
I am away from home, so do not have that information with me and my bill is overdue.
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Customer Service
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NHL Center Ice problems
I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable
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Channels and Programming
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My Internet line burial was not completed
The line from the road to the house was marked and buried. The line from the point on the side of the house to the actual entry point for the house was not marked and was not buried. I have not been able to get the ai assistant to progress with this problem.
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Customer Service
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email problems
i am unable to check my email. i click on the link and it just keeps taking me in a loop
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Customer Service
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Private message...
@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-
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Getting Started
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Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
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Customer Service
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iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
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Closed
ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?
***Updated 5/5/2026*** Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control
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Internet
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Catch the Big Game in 4K
This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dynamic Range (H
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Channels and Programming
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Free International Calls to Israel and Ukraine Extended
**UPDATE 02/15/2024** We want to support our customers impacted by the events taking place in Ukraine and Israel by helping them stay connected with loved ones during this difficult time. Through March 21, 2024, Comcast will waive all charges for calls to Ukraine and Israel for Xfinity Mobile, Xfini
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Home Phone Service & Equipment
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ANSWERED: How to set the brightness on your X1 TV Box
***Updated 8/13/2026*** Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the Power button and time display lights on the front of your X1 TV Box.Device lights To access Device Settings: Using the remote, press the xfinity button.Use the left arrow or right arrow button to
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TV
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Install and use the Xfinity Stream app on an Apple phone or tablet (Answered)
***Updated 6/23/2026*** Make the most out of the Xfinity Stream app on your Apple phone or tablet. In this article, learn how to: Install the Xfinity Stream app.Watch, download, or modify a recording.Watch live TV.Watch or download Xfinity On Demand.Adjust the appearance of closed captioning (CC). I
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Xfinity Mobile
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Gigabit x10 system requirements for Xfinity Internet (Answered)
***Updated 5/25/2026*** To have download speeds up to 10 Gbps, there are unique requirements for your desktop or laptop's operating system (OS), processor, memory, Ethernet connectivity and the browser you use. For information on the minimum system requirements needed for Xfinity Internet service, p
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Internet
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ANSWERED: Blocking Robocalls
***Updated 8/30/2026*** Robocalls, or spam calls, are quite the hassle. Fortunately, your Xfinity Mobile plan now includes call filtering at no additional cost and if you’re on our current pricing plan and enrolled in the Premium Unlimited data option, you also have added peace of mind with Xfinity
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Phone
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Remove a lock from Xfinity Home (Answered)
***Updated 8/26/2026*** Learn how to use your Xfinity Home touchscreen to remove a Lock from your Xfinity Home system. What you'll need Xfinity HomeAccess to your touchscreenYour Master Keypad Code Difficulty Easy Removing a lock On your Home screen:Swipe up to open the dashboard (if applicable), ta
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Home Security & Control
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Restore deleted voicemails — Xfinity Voice help (Answered)
***Updated 8/31/2026*** In some cases, a voicemail that was deleted by mistake can be restored before it is permanently deleted. Follow the steps below to recover a deleted voicemail using your home phone or the Xfinity Voice website. Recover by phone A deleted voicemail can be restored: During the
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Phone
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How many device payment plans (DPPs) can I get with Xfinity Mobile? (Answered)
***Updated 6/23/2026*** You may be eligible to buy phones, tablets, and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you’ll have a certain number of eligible lines with a total DPP dollar limit. E.g., you may
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Xfinity Mobile
