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Hello, @user_78f061. Thank you for joining our family and reaching out about your TV box and cable service. I have had quite a few different cable boxes in my years at Comcast. My living room box is about 3 feet away from where we hang out and I am n
X1 Cable box making lound humming noise
I just got a new X1 cable TV box. I found I needed one so I could watch CBS All Access. I got it set up and working, but it makes a very lound humming
Thank you for spending some time to ensure your account is perfect, @kaylarjones98. I am glad that we are on the same page and things are progressing as they should be. If you need any assistance in the future please feel free to create a new post. W
I've accidentally ordered two of the same Xfinity plan for the same address
I accidentally ordered two of the same Xfinity plan for the same address. When I went through checkout the first time, it glitched out and brought m
Thank you for all of your help, @Marrie14. We do not want you to share any personal information in a public post for your personal security. Any serial numbers, MAC Addresses, or other personal information should only be shared in private when reques
Xi6 box. How can I have firmware updated?
Hi. I have a Crestron Automation system and it will control the Xi6 box. But the firmware on the Xi6 box is not to the version Crestron requires. How
Hello, @user_1c80f2. Congratulations on purchasing a home! That is always exciting! I would be happy to help with the cables in the backyard. You will certainly be using that space and we don't want any safety hazards interrupting that. To get st
There is an orange cable in my yard
I recently purchased my home and there is an exposed orange cable sticking out of the backyard. What steps can be done to bury it?
Hello, @user_667633. I love taking my recordings on the go. Sometimes it's just to the other room where I don't have a TV but it sure is handy! Your X1 box has internal storage for all of your recordings. Only the most recent 150 hours of Cloud DVR r
Recordings list error
Not all of the saved recordings on my box are visible in the recordings list on the mobile app. How can I get the full recordings list to show on the
Hello, @user_f31e7c. I am excited for you to get to kick back and enjoy the Xfinity Flex service. There is so much great stuff to watch! I am sorry that you are running into the error. Did you connect the Xfinity Flex box to your home network as oppo
I just activated my flex box. I get error ent 2203 and I can’t proceed from that screen.
Hello, @Hampson1. I apologize that you have not been able to enjoy the MLB programming. We don't want that to happen and are happy to help. Our community on the Forums is a great way to get help. We also offer 24/7 support on Reddit, Facebook, and Tw
MLB Extra Innings Subscriptions
Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings se
Our Internet Essentials team is exclusively handling the Emergency Broadband Benefit program. They are the right department to help with questions about the application and they can submit one manually if that is needed. They also have a chat you can
Emergency Broadband Benefit error DFPLN6102
Emergency Broadband Benefit error DFPLN6102 "We're sorry. Please contact us and one of our friendly and knowledgeable representatives
Thanks for trying the steps and getting back to us, @user_67daa2. I am sorry that didn't work for you and the error popped up. I would like to take a look at the account so we can get this completed. To get started, please send us a direct
Unlink old account
I am looking to unlink an old account number that is no longer active. Is this possible?
Hello, @user_36e95f. Thank you for reaching out about the payments. I know that must be stressful since you had that budgeted for rent. You can view your payments, statements, and balance in the Xfinity My Account app to get up to date information ab
Charged extra after paying bill
I made a bill payment of $186 on June 18th and just a few moments ago I was charge an additional $90, the problem is my next bill is not even due yet
Hello, @user_84469a. Thank you for taking the time to reach out about your call logs. You can view your call and message records by logging in to your Xfinity Mobile account at: https://comca.st/3dzhgIW. Are you checking there and seeing calls that c
Call log not recorded everyday!
Some days there is no data recorded for that day. Why is that ?
Hello, @user_251220. Thank you for reaching out about Court TV freezing when you are watching it. I know that would be frustrating to have happen and we are happy to help! Have you tried any troubleshooting steps to resolve the issue? If you have our
Chanel freezing and audio dropping
Live news Chanel’s such as WSVN, Chanel 10, Chanel 4 all keep freezing and dropping audio. This is happening on only one TV in the house. The re
Hello, @user_cbdde5. Thank you for being a part of our community and reaching out about changing your plan online. I have seen this as well where not everyone is able to use that feature just yet. It is coming to all of our areas in the future but we
Can't Change Plan Online
Click the "Change Plan" button at the top of the page and get this error: We're sorry. Please contact us and one of our friendly and knowledgeable rep
Hello @user_1487f7 and thank you for reaching out to us here via our Forums platform. I am sorry to hear that you are experiencing this issue with not being able to distinguish this certain numbers when they call. To confirm, is this an issue with yo
Cannot See All Call History
I have two lines since October last year. I have noticed that when someone with a Metro PCS number calls one of my lines, it does not register at all
Hi there @JjWelch69 and thank you for reaching out to us here. I am sorry for the delay in responding and appreciate your patience while waiting. Are you logging into your Xfinity My Account on a laptop/computer or are you attempting to log into your
Xfinity isn't loading
I click on my account, log in and then i get a screen saying "reload try again". Been trying for 3 days.. Any suggestions.
Hi there @user_f9057e! If you are still having issues with receiving emails, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page and sign in i
Not receiving emails on Xfinity Connect or Comcast.net
I have done all the suggested steps, filters, spam, forwarding, etc. Spent hours on the phone with tech support. I am not using an email client, but a
Hello @user_9f9924! We are sorry for any frustrations caused by the removal of the Connect app. We did start providing notices that the app would be retired ahead of time so our customers could find alternative solutions to access their Comcast email
Retiring Xfinity Connect app
Update: I have spoken extensively with Comcast. There is NO NEW APP coming out to replace Xfinity Connect app.I am very angry they are retiring this a
Hello @npd424! Thank you for reaching out to us here on our Forums platform. Since we have retired our Connect app, we would suggest you add your email address to your iPhone by following the steps at https://comca.st/32ziHRY. Let us know if you ha
Not receiving email on iPhone
I changed my password yesterday. Now I receive a message on my iPhone "The mail server "imap.comcast.net" is not responding. Verify that you have en
Thank you so much for providing your information Casey and especially for being a part of the Comcast customer since 2018! We value your business and hope to have you with us for many more years to come! I apologize again for the frustrating
I’m including screenshots from an unbelievable interaction with a Comcast chat agent around a refund. Wanted to share this here because I have n
Hey @DarleenHartley! Thank you so much for reaching out to us here and for bringing this to our attention. We apologize for the experience you had and want to look into this further. We know how important it is to have the services you pay for perfor
On Internet 1200 Plan and never downloads faaster than 390Mbps
Tech was onsite and replaced connectors at Tap and Ground. Said the then new Netgear CM1200 not best choice.We returned that to Amazon. The tech didn