Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (504.8K)
Community Best Answer
Official Solution
Closed
XR15 Remote does not turn off XG2 X1 Cable Box
I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not t
Question
•
X1
Community Best Answer
Official Solution
Closed
What is the Mailing Address for Paying Bills
I am away from home, so do not have that information with me and my bill is overdue.
Question
•
Customer Service
Community Best Answer
Official Solution
Closed
No MASN
Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.
Question
•
Channels and Programming
Community Best Answer
Official Solution
Closed
iOS problem with Comcast mail
I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my
Question
•
Community Best Answer
Official Solution
Closed
No internet and blinking orange light on modem
I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th
Question
•
Your Home Network
Closed
XFINITY FORUM 20th ANNIVERSARY SWEEPSTAKES OFFICIAL RULES
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCE OF WINNING. OPEN ONLY TO LEGAL RESIDENTS OF THE FIFTY (50) UNITED STATES OR THE DISTRICT OF COLUMBIA WHO ARE 18 YEARS OF AGE OR OLDER AS OF DATE OF ENTRY. VOID WHERE PROHIBITED. By entering the Xfinity Forum 20th Anniver
Articles
•
Announcements
Closed
ROOT SPORTS Northwest Programming Agreement Expired
ROOT SPORTS Northwest has announced it will cease operations by the end of 2025. In addition, Comcast’s agreement with ROOT SPORTS Northwest ended on September 30 at 11:59 p.m. Eastern Time (ET) and will not be renewed. As a result, ROOT SPORTS Northwest programming can no longer be distributed by X
Articles
•
Channels and Programming
Closed
Xfinity Voice phone number porting FAQs (Answered)
Learn how to keep your existing phone number when you switch to Xfinity Voice services using number porting. What is local number portability? Local number portability (LNP) is a government mandate that requires voice service providers to allow customers with eligible phone numbers to retain their p
Articles
•
Phone
Closed
Adding Works with Xfinity devices to Xfinity Home (Answered)
Works with Xfinity lets you link compatible smart home devices to your Xfinity Home Security system, so you can control them from the Xfinity Home app. You will need: Xfinity Home Security service.The Xfinity Home app.A compatible device, installed and activated according to the manufacturer's instr
Articles
•
Home Security & Control
Closed
Catch the Big Game in 4K
This year the Big Game is being broadcast in 4K (only on CBS), so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. For information about 4K programming on Xfinity, including 4K-compatible equipment, see 4K Ultra HD (UHD) and High Dynamic Range (H
Articles
•
Channels and Programming
Closed
Gigabit x10 system requirements for Xfinity Internet (Answered)
***Updated 5/25/2026*** To have download speeds up to 10 Gbps, there are unique requirements for your desktop or laptop's operating system (OS), processor, memory, Ethernet connectivity and the browser you use. For information on the minimum system requirements needed for Xfinity Internet service, p
Articles
•
Internet
Closed
Pinned
Xfinity Launches New National Video Plans with Simple, All-In Pricing
One Simple Price for the Best Value in Entertainment We are excited to unveil our all-new lineup of national video plans from Xfinity, designed to deliver simplicity, transparency, and unbeatable value. With straightforward pricing, premium X1 features included, expanded DVR storage, and new ways to
Articles
•
Channels and Programming
Closed
Pinned
Xfinity was impacted by a data security incident
To learn about what we’re doing to mitigate the issue and protect our customers, click here.
Articles
•
Announcements
Closed
ANSWERED: How to restart your Xfinity Gateway
Restart your Xfinity Gateway with the Xfinity app If you rent a gateway, you can use the Xfinity app to restart the gateway. You will need to sign in using your Xfinity ID and password. You can or if you’re on a computer by scanning the below QR code with a mobile device. Many common WiFi connectivi
Articles
•
Internet
Closed
Restore deleted voicemails — Xfinity Voice help (Answered)
In some cases, a voicemail that was deleted by mistake can be retrieved before it becomes permanently unavailable. This article outlines the steps to retrieve a deleted voicemail using your phone, or using the Xfinity Voice website. Retrieval by phone A deleted voicemail can be retrieved only if you
Articles
•
Phone
Closed
ANSWERED: How to set the brightness on your X1 TV Box
Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the Power button and time display lights on the front of your X1 TV Box.Device lights To access Device Settings: Using the remote, press the xfinity button.Use the left arrow or right arrow button to highlight Settings (the
Articles
•
TV
Closed
Pinned
ANSWERED: Blocking Robocalls
Robocalls, or spam calls, are quite the hassle. Fortunately, your Xfinity Mobile plan now includes call filtering at no additional cost and if you’re on our current pricing plan and enrolled in the Premium Unlimited data option, you also have added peace of mind with Xfinity Call Guard. With call fi
Articles
•
Phone
Closed
Customize the Home screen on your Xfinity Home Touchscreen (Answered)
Learn how to customize the Home screen on your Xfinity Home touchscreen. What You'll Need Xfinity HomeAccess to your touchscreen Difficulty Easy What does your Home screen look like? If your Home screen looks like one of the below, there are no customizing options. Swipe left or right to move betwee
Articles
•
Home Security & Control
Closed
ANSWERED: What is Port Triggering and how to set it up on the Xfinity Gateway?
***Updated 5/5/2026*** Port triggering is an advanced setting for your wireless gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control
Articles
•
Internet
Closed
Call types that can be blocked with Xfinity Voice (Answered)
As an Xfinity Voice customer, you have several call blocking options available to you. You can choose the types of calls that come into your home and restrict others from being made. This will prevent you from getting unwanted calls and unwanted charges on your bill. Block Unsolicited Robocalls Bloc
Articles
•
Phone
