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Xfinity Reward - free Apple Watch

The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?

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Aqualink APP

I have an app for my pool, iAqualink 3.0. I just upgraded my network to 5.0 GHz which is not compatible with my pool system. I need to change the setting to 2.4 GHz so that my pool works with the router. How do I do this? Thanks, Tom

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How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

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NHL Center Ice problems

I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable

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New Account; "Something unexpected happened" when accessing account information, unable to load plan information

I'm a first time user & customer of Xfinity trying to purchase a plan. Just went through the process of browsing plans available in my area, picking a plan, date for installation, entering payment information, and creating an Xfinity ID. Right after getting my ID created checkout failed without a re

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Store PIckup said it would be ready in an hour, that was 8 hours ago.

I just ordered new service for my apartment and I went through checkout and choose to get my modem in store because I figured it would be fastest. It did say it would be ready in an hour or so. It's been 8 hours and the store is closed now. My order seems to be stuck on "Order Confirmed" and won't g

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GMT vs EST

Could someone please fix the time that appears on the Notification ("Bell") Icon messages? These seem to be showing GMT, while the messages they point to show as local time, which for me is EST: ETA: Stated another way, I'm getting "bell" Notifications for posts 5 hours in the future. For example, o

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New XB7

How do I enable Wi-Fi6 on this new router? Don't see it when I log in. Thanks

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No internet and blinking orange light on modem

I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th

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What is the Mailing Address for Paying Bills

I am away from home, so do not have that information with me and my bill is overdue.

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Home Shopping Network (HSN) Shop by Remote Feature Sunset

As of Monday, June 23, 2025, some customers won’t see or be able to use the Shop by Remote pop-up button on HSN. The company is no longer supporting this feature on non-Xfinity X1 TV Boxes. However, it is still available on Xfinity X1 TV Boxes. To get a compatible X1 TV Box, check out Replacing your

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Manage your mobile contact number in the Xfinity app (Answered)

***Updated 6/8/2026*** Use the Xfinity app to manage the mobile contact number linked with your Xfinity ID. Add a mobile contact number Your mobile contact number can be added in the Xfinity app. Sign in with your Xfinity ID and password.Tap the Account tab at the bottom of the screen.Tap Account se

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How do I track the status of my trade-in with Xfinity Mobile? (Answered)

***Updated 6/15/2026*** If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. Good news — it’s easy to find out! After you order your new phone, you’ll get an email with the status of your

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How many device payment plans (DPPs) can I get with Xfinity Mobile? (Answered)

***Updated 6/23/2026*** You may be eligible to buy phones, tablets, and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you’ll have a certain number of eligible lines with a total DPP dollar limit. E.g., you may

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Preparing for winter storms in the Northeast

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​ ​ ​ ​ ​ ​Our Network and People Are Prepared 24×7​ ​We have built proac

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Expert Week – Highlights of Expert responses

The responses our Expert's author are simply amazing. The time and thought put into their messages show the level of care they have for helping others. We want to spend day 2 of our Expert Week to highlight all those great contributions. Whether it is detailed instructions on how to modify settings

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Free Preview of MLS Season Pass from February 22 – March 2 on X1 and the Xfinity Stream App

You’ve Never Seen MLS Like This On January 29th, Comcast and Apple unveiled a new integrated viewing experience for MLS Season Pass just in time for the start of the 2025 season. Full Press Release New for the 2025 season, MLS Season Pass will be available directly to Xfinity customers on X1 and the

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NOW Mobile overview (Answered)

***Updated 6/23/2026*** With NOW Mobile, you get incredible value on unlimited data, with no credit check, no term contract, and plan taxes and fees included. NOW Mobile includes: Unlimited data at $25 per line of service (taxes and fees included).No credit checks, just pay in advance and use in min

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Expert Week – Expert Stats

Our Experts provide a wealth of knowledge and expertise to the forum. Like the true MVPs they are, we would like to spend day 3 of our Expert Week highlighting some of our team’s collective forum stats. Total New Posts: 19K+ Total Replies: 219K+ Likes Received: 17K+ Authored Marked Accepted Solution

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Gigabit x10 system requirements for Xfinity Internet (Answered)

***Updated 5/25/2026*** To have download speeds up to 10 Gbps, there are unique requirements for your desktop or laptop's operating system (OS), processor, memory, Ethernet connectivity and the browser you use. For information on the minimum system requirements needed for Xfinity Internet service, p

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