How do I track the status of my trade-in with Xfinity Mobile? (Answered)

If you sent your old phone to Assurant or are waiting for your new phone to arrive so you can send in your old one, you might be curious about what’s happening next. 

Good news — it’s easy to find out!

After you order your new phone, you’ll get an email with the status of your trade-in. You can also log in to your Xfinity Mobile account anytime to check how things are going.

Once our trade-in partner Assurant gets your old phone, they’ll look at it to see what condition it’s in. Then, they’ll let you know if everything looks good and when you’ll get your trade-in credit.

Want to learn more? Review How do I trade in my old device with Xfinity Mobile?

How do I check the status of my trade-in device?

You can track your trade-in status:

• Using Xfinity Mobile account online
• Checking your email for updates from Xfinity Mobile 

xfinitymobile.com

1. Sign in to your account using your Xfinity ID and password.
2. Go to the Devices page.
3. Select Trade-In detail for the device associated with your trade-in.

What do the trade-in statuses mean on xfinitymobile.com?

Order placed:

• This means your order has been placed but your new device has not been shipped. 

New device shipped:

• This means your new device has been shipped.
• We will also let you know when you will need to send in your old device.

Trade-in not shipped:

• This means your new phone has been shipped, but we haven’t received your trade-in yet.
• If you don’t send it soon, you might lose your trade-in offer.
• You will see the option to reprint your shipping label if needed.

Trade-in shipped and received:

• This means we got your trade-in, but we still need to check if it’s in the expected condition.

Trade-in under review:

• This means we got your trade-in and we’re checking to make sure it’s in the expected condition.

Trade-in review results:

• This means we got your trade-in and we’ve either accepted, rejected, or offered an adjusted offer. If we sent an adjusted offer you have 14 days to respond or risk losing your trade-in offer. Keep reading for more details.
  • Accepted
    • Limited time trade-in offer
      
      
      
      
    • One-time fair-value bill credit
      
      
      
      
  • Rejected
    
    
    
    

Notes: 

• If you receive an adjusted offer select View your Device Assessment Report for more details.
• If you reject the offer:
  • Your device will be sent back to you.
  • Any remaining credits for the trade-in will be canceled.
• If you accept the offer:
  • You credit(s) will be applied within one to two billing cycles of the offer being accepted.

Why did I receive an adjusted offer?

Sometimes trade-in offers are adjusted after inspection due to device condition, damage, or other eligibility criteria. For more details, review Adjusted Offers in How do I trade in my old device with Xfinity Mobile?