Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (5.4K)
Closed
Want to add favorites to streaming app on firestick
The app says to click the star next to the channel to add to favorites. Star is there on the phone app but not the firestick app. I saw a closed thread that was 9 months old with no solution, so I guess comcast doesn't really care about this app?
Question
•
Xfinity Stream App
@chookatkat Make a post about it on the forum, and the support team should reach out to you. then they will be able to let you send them a direct message and you can explain what happened and hopefully they can escalate it. they did assist me and in
$200 Amazon gift card
I signed up for Xfinity internet on Dec 11 2024. I recently moved and had to change internet providers i saw that Xfinity was having a promo sign up and get $200 Amazon gift card so i did i signed up for the most expensive plan and once i signed up boom no mention of that card ever came up again now
Question
Closed
Help with streaming app
Hi I read some of the articles on how to get my xfinity stream working, but I didn’t find anything that would help any ideas. I have a TV that is not a smart tv so I am using my fire stick to get everything. However I am having trouble learning how to use the xfinity streaming app. sincerly JT2814
Question
•
Xfinity Stream Website
Good Morning, I hope all is well. I know it can be frustrating setting up Alexa, I have a couple in my home. If the Fire Cube mentioned that there is a skill that will change channels on your X1 box then what I would do is reach out to the manufactur
3rd Generation fire cube Xfinity cable box
I got 3rd generation fire cube to use with Xfinity cable box because I thought I could change channels on cable box because of “built in Xfinity alexa “ compatibility. After setup I am able to switch from fire tv to cable by saying “go to cable”. But when I try to change cable channels by saying ex.
Question
Thank you. I was having problem pairing my parents 65" 4K Omni Fire TV with XR 15 remote. I saw the mention of the codes 12433 & 12434, the second worked and now we are able to power on/off & volume up/down after 2 months of waiting on xfinit
Can't pair remote volume and power to my fire tv
I just bought a new Amazon Fire TV and I cannot get the XR15 remote to pair the volume or power. There is no Amazon Fire TV listed in the options for TV to pair to. The person on the Helpline did not understand what I was talking about at all and said that Amazon is not a brand of fire TV lol. Pleas
Question
Does the same thing for me whether I watch Netflex or Amazon prime,stops my movie/show and plays dateline,the subtitles from the last show/movie I was watching still shows at the bottom of the dateline show. it’s so frustrating,I did call Xfinity and
Xumo stream box issues
It seems the Flex box, now replaced by the XUMO Steam box, are prone to a multitude of issues. I was using a Roku until June 2023 when Hulu stopped being supported on that model, so I thought I would switch to the Flex box since it's free and gives Peacock as a free benefit. All was well with the bo
Question
Hey, @jkilcher0! Thanks for leaving a comment with your similar concerns. I'd love to see what we can do to resolve this for anyone currently affected! To clarify, the issue of jumping from channels in the 800 range to channels in the 1400 range only
800 HD channel jumps to 1400 channel
I only use the 800HD channels on my Roku sticks. For some reason it has been jumping me to 1400 channels. They also appear to be HD channels, but they are not in the same order that I've been using for years. I do not know why it is jumping me to the 1400 channels as I have never scrolled down that
Question
@XfinityShaina In the future, I highly advise your team to FIX the problem before there is a huge fire risk and customers like me having to go through an enormous amount of effort to get someone to come out and just ignore such risk repeatedly.
Comcast Xfinity Coaxial Cable and Connectors Fire Hazards
This is the third time I had to call/text/chat for days with Xfinity Internet to get someone's attention on this and to resolve the same serious fire hazard issues causing by Comcast's improper installation. Yesterday 02/26 a technician came out to examined and instructed me to call electric company
Question
Now on hold. No check back yet yes i was reasonable and polite , knowing it is not the reps fault but now it is because I just sit in silence on hold...The good news is TDS just came in our area and it is already attached to our house just waiting on
Disconnected channel 1115/newsmax.
Hello, my name is vicki [Edited: "Personal Information"]. & i would like to know why is my channel 1115/newsmax has been disconnected? I have had this channel since 2019. & now you want me to subscribe to this channel. & "it's not fair!" i pay $274.36 a mth., which is too much when i don't watch eve
Question
@XfinityAlfonso No, not across only specific access routes. Some websites or apps don't work on my phone, others don't work on fire tv, etc. All of my software and apps on all devices are up to date. No, this happens on certain apps or web
Problems with Some Apps on Xfinity Wifi
For the last few months I have had problems with certain apps across several devices (TV, Android, etc.) not working while on wifi. Some will not open or will take minutes to open. Examples: ESPN app on phone, many, many streaming apps on TV. If I turn on data they work fine, if I am on a different
Question
I also Didn't get the promotion of the Amazon gift card with should of been $100 I even I almost want to cancel my account and go thru somone ekae, cause for one that false advertising and then I look it up and all they have to say is that they have.
amazon gift card promotion
Looking at the website there is a promotion for a $200 amazon gift card fro services 1000-1200mbps. Upon selecting this and going through the process, it doenst appear on my order summary. Is there a reason for this?
Question
Live Agent Promises Rewards?
While trying to get my account set up at my new address two agents I spoke with offered an ipad for Xfinity mobile - as well as an Amazon card. I agreed and have yet to head anything about either of these rewards. I have attempted multiple times to reach someone via the live chat yet mysteriously th
Question
•
Customer Service
Same issue on both an Echo 5 and Insignia Fire TV. Paused both for a few days and then unpaused. Xfi app says connected but both devices say paused. Just remember I paused my printer as well, great. I've turned on/off both devices many times, forgot
Xfinity Xfi App - Desktop “This Device is Paused”
Hello, Anybody has a workaround in getting a desktop back online? I paused it for a couple of days using the Xfi app and unpaused it. Now, though connected to WiFI, won’t connect to the internet. The desktop that is having issues shows “This device is paused”. I would appreciate any workaround you m
Question
@XfinityJK Thanks. That's all about 4K video, not audio. I am getting 4K HDR on my X1 boxes, along with Atmos audio, and 4K Dolby Vision on Xfinity Stream. But, the audio on Stream is only stereo, not 5.1 or Atmos, from both of my
Olympics Enhanced 4K
Stream is supposed to provide USA4K Ch 1350 in Dolby Vision and Atmos. I get the channel on two streaming devices - Fire Cube 3 and Roku Ultra. But, the video, while output as DV, is dull, looking very much like SDR. And the audio output is only stereo. I'm getting 4K HDR that is bright, sharp, and
Question
Exactly my problem and in the same time frame. I can watch it on my ipad, my laptop and my phone. Sure I could hook my laptop up via an HDMI but I used to just speak into my remote and say, "Prime Video", choose a show and it would start right up!
Why is the Amazon Prime App not working on our Comcast X1 Box? Do you know?
https://www.youtube.com/watch?v=nSiruGsgSKY&t=5s Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and the
Question
@user_fbef50 Had the same issue driving me crazy! My Fire sticks updated to the latest version of the Xfinity stream app over the weekend. I have not had a problem with scrolling through the channel guide since. It would typically lock up many times
Xfinity stream app freezes while scrolling through guide for live TV
For the past week, my Xfinity stream app will freeze about every time I try to scroll within the guide for live TV. Problem happens on two different phones, with two different versions of the Xfinity stream app. Any ideas as to how to fix?
Question
@user_gru95l Have any Fire TV sticks around? Those are supported. Hopefully they fix the issue with ROKU. Can you post back here what options Xfinity offered? Also, is the Stream app completely not loading on the Roku? Or is it only that when you go
Stream app stopped working
I have three Rokus that the streaming app was working fine on, but they stopped working when I downgraded to flex with NOWTV. The CSR assured me that Roku would continue to work, no need for a flex box. I contacted Roku to see what the problem was. I was told that Comcast was blocking the signal and
Question
Closed
Paramount + Buffering Issue
Looks like from other threads this has been a problem for over 11 months with no solution. All I can find is restart your modem. Why is that always suggested when the other seven streaming apps work fine? With Paramount raising their prices I don't know whether to cancel Paramount + or Xfinity. A fi
Question
•
Xfinity Stream App
military gift card not working
I received the e-mail with the $180.00 gift card and activated it. I followed the steps to activate it and then double checked on the site to see the balance and it is a $180.00 balance. After all that I went to use it to purchase an item on Amazon and it was declined. What is going on and what can
Question
•
Customer Service
It has nothing to do with Roku... it's happening on Fire TV as well. It's also happening on the X1 platform. The difference is... on the X1 platform you simply hear a blip in the sound... with the Xfinity Stream App if buffers and then doesn't let
Crazeebird
commented
3 months ago
to the conversation:
0
0
Newsmax Channel Freezing
I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity Stream App. On 02/19/25 the Newsmax Channel started freezing for no reason. On 02/19/2025 the Newsmax channel started freezing for no reason while watching. It occurs on both devices. There is no such issue like t
Question