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Visitor

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8 Messages

Friday, November 15th, 2024 5:54 PM

TBS and TNT - Gone??

Has Comcast dropped TBS and TNT in New Jersey?  This morning when I try to watch them  I started getting a message that says "you don't have access to this channel".  The also disappeared from the app.  Very disappointed if they are gone, may need to start looking elsewhere for a TV provider

1 Message

5 days ago

Us too!! I was hoping to see here what happened 😖

Official Employee

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1.7K Messages

Good afternoon @user_bua358 and thank you for reaching out on our Community Forums to let us know that you are also experiencing this issue. To confirm, have you made any recent changes to your plan or package? Are you receiving this message on any other channels? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.6K Messages

4 days ago

 

user_762966 Hello! Thank you for reaching out to us here on our Community Forum. Are you still having issues accessing TNT and TBS? Please let us know.

 

1 Message

I am also having the problem. Started about 2 hours ago or so. 

Visitor

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8 Messages

The channels returned about an hour after my initial message but today they disappeared again today.  I have made not changes to my plan, its been the same for the last 4 years

Official Employee

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1.1K Messages

@user_762966, We value your business, and we definitely want to get to the bottom of this. 

Are you watching via the Xfinity Stream, App? Or are you accessing the TBS app directly?

Are you connected to your homes Wi-Fi network or are you away from your network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

I am trying to watch on my television using my set top box not via the app.  It says I don’t have access to this channel.  Same for TNT.  It’s the same issue I had last Thursday

Official Employee

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1.7K Messages

 

user_762966 - We can help! Have you tried troubleshooting using the Xfinity app? If you have not already can you try to unplug your TV box for a minute or two and plug it in once more to see if it helps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 day ago

Whe are also having this issue on all TV's. No changes on account. Also, our location is Delaware county PA. We pay over $300 a month for our service. Someone better come up with some answers

1 Message

1 day ago

I am also not able to  get TNT or TBS channels with the same message "You Don't Have Access To This Channel "

New Poster

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2 Messages

1 day ago

Same issue, please advise

Visitor

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1 Message

1 day ago

Having the same problem. TNT, TBS, and also noticed the same thing on NHL network. All channels that I normally get. I did not change my subscription. And it's happening through my cable box. I have not tried the app. 

1 Message

18 hours ago

I too received message that  you don't have access.   We haven't changed our plan so don't know the issue.   

Regular Visitor

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3 Messages

17 hours ago

Same issue here in Burlington County, NJ. No TNT, TBS, or NHL Network. It stared last night. Happening on cable box. No changes to service.

Regular Visitor

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3 Messages

TNT, TBS, or NHL Network are back. Thanks.

Visitor

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3 Messages

16 hours ago

I am also having this issue on both the xfinity stream app and the online xfinity stream website--I can't access the channels, and I can't access programs I've recorded on those channels. So far, I have been able to access these channels and recordings on the actual TV boxes, though. I watch primarily on my computer, though, so this is a real problem.

1 Message

16 hours ago

I'm in Doylestown PA in Bucks County and am having the same issues with TNT and TBS.  I haven't changed my plan either.

Visitor

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1 Message

9 hours ago

Dear Comcast.  I know you are trying to get out of the cable business but cone on now,  Get TBS and TNT restored for your valued customers.  I am in NCCo, DE and lost them Nov 19.  We all should get a refund as well.

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