Contributor
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57 Messages
Peacock
Had Peacock as part of my service last year. Then it disappeared ok. But as a Diamond Rewards Member I'm supposed to have Peacock Premium again. In the rewards section it shows that this reward is claimed. But when I try to load Peacock via my flex box, I get the option to subscribe to Premium, not that I have it. Logging out, Logging into my account shows no difference. No way to see how to activate it. (activating it via the web tells me it is activated). Followed the instructions to a tee, no difference... no offer code or anything visible. What should I do. ?
Accepted Solution
XfinityKatie
Official Employee
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744 Messages
9 months ago
Hello, thank you so much for taking the time to make this post @gcto1 and @fearlessl33ter for commenting that you are experiencing the same thing so we can assist with this! We want to ensure you are both able to activate this to enjoy! After redeeming the offer, did you utilize the Xfinity Assistant or our activation link to activate Peacock Premium for your account? If not, you would need to do this step first, and then once you log in, it should then update that you have Premium. You can visit our Peacock subscription changes and FAQs page for more information on this offer. Below are also the steps, please let me know if one of these options work for you both!
1. Log in to your account on xfinity.com, then open Xfinity Assistant: https://www.xfinity.com/xfinityassistant/
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation". If you still don’t see the Activate Now banner in Xfinity Assistant, you can also check your Xfinity online account for the same banner: https://login.xfinity.com/login
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid.
1. Visit xfinity.com/activate-peacock and sign in with your Xfinity ID and password.
2. Select the Activate Peacock button to be directed to peacocktv.com.
3. Enter an email address and password for your Peacock account.
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fearlessl33ter
5 Messages
9 months ago
I'm in exactly the same boat, cannot figure out how to access Peacock Premium after seeing confirmation of the Diamond Rewards offer (including the $0 charge on my bill).
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fearlessl33ter
5 Messages
9 months ago
Done it all through one online chat via the Xfinity App and subsequently with two phone reps. Confirmed and reconfirmed that I had redeemed the offer under the correct email. Repeatedly logged off, logged on, re-provisioned, rebooted, cooled my heels while remote diagnostics ran. Received two commitments to having the issue referred to some group who's name I can't recall but is reputedly staffed with folks with special access to the Matrix. At the insistence of the last rep, acquiesced to a truck roll so I could be told in person that my signal strength really wasn't too bad and that yeah, even if it was, it would have nothing to do with the problem at hand. In past lives I've been in tech support, hardware/software engineering and software product management and know that if I rant too much, it will turn out that the problem was really some bone-headed mistake I've been making, but this time (hah!) I'm pretty sure it's Comcast and/or Peacock's fault.
I could stand maybe one more turn-it-off-and-turn-it-on-again, but that's it.
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fearlessl33ter
5 Messages
9 months ago
Messaged info and was asked "How can I help you?" Provided a brief description and excused myself to end the chat as it was nearly midnight & I didn't think I'd have to rehash things. The next day, for grins, rechecked activation using a VPN (no Comcast IP Address) and private browser settings (no access to stored cookies) on my PC, logged into Xfinity & Peacock with code shown on TV and got the same results as always - just basic access with the option to pay for premium. As stated earlier, I used to have active Premium access prior to the recent tier restructuring.
BTW the link to read the above post from Xfinity came in an email with the misleading subject "Post you are following has accepted solution."
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fearlessl33ter
5 Messages
9 months ago
Well, I am chuffed to bits that any of the above worked for some. I'm still just being offered the paid signup after trying the "private browsing" hack, even on different browsers. No, I'm not spending more time on this with support - I've invested all the time I'm willing to for a benefit I don't care much about.
Will check again in two weeks or so.
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kb564
1 Message
8 months ago
Not working for me either, and i'm a Platinum rewards member. Tried to activate PeacockTV through the www.xfinity.com/activate-peacock link given in my xfinity rewards email. But I do NOT get the "Activate Peacock" button. Instead, i get the following error message:
We’re sorry, your account isn’t eligible for this Peacock offer
View your current TV & Streaming plan to see your available offers, or visit our Help and Support for more details.
This is SO frustrating...
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user_4aj3of
6 Messages
7 months ago
This is such a frustrating issue! We have activated the deal, and you end up in a circle of redirection and still stopped by a pay wall. Xfinity- fix this issue!
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