Xfinity stream app on Amazon fire tablet

@user_9719fa​ The same thing happened to us. My husbands tablet fire 10 stopped working but ny fire 10 is fine. We have tried all of the trouble shooting ideas and nothing works. I wish someone would answer this question on how to fix it. 

Update: Do you both have the same generation fire tablet? I have the 9th generation with OS 7. My husbands its the 13th generation with OS 8. I think that this might be where the problem lies with the newest update to OS 8.

Hello, user_ylspu2. Thanks for your comment. I'm sorry to hear you are experiencing a similar issue. Is your tablet up to date with the latest OS? Amazon Fire TV, Fire Stick, or tablet devices must be running Fire OS 6 or later for the Xfinity Stream App to work properly.

Fire 8 HD+ FireOS 8.3.2.3 also has this problem. 

@user_l2tbwx Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern. Can you tell me what version OS the tablet is running as well as what generation the tablet is?

Why is it no longer supported? It worked for almost a year and then suddenly stopped. Can you please explain or elaborate on the reasoning for it not being supported? The simple response of ‘it is not supported’ is not satisfactory. Thank you.

It was purchased November 4, 2023. Again, the app was working normally until this past week. 

It was purchased new, and according to Xfinity website, both the tablet and app are the latest versions that should be supported.

@user_l806bo My apologies, just to confirm your Amazon Fire tablet runs on the Android OS, correct?

Hi @user_l806bo,

Thank you for reaching out. I hope you are doing well. Can you confirm what type of device you have, as well as, if you currently urrnning Fire OS 6 or later?

Oh get crying out loud...your latest upgrade to os8 screwed all fire tablets to Xfinity stream...just take responsibility and fix it!!! 

I'm sure you have a fire tablet laying around you can test with so you can stop searching for nonexistent user errors.

Take responsibility for your screw up and fix it!!!

(BTW, my call to Amazon customer service got me the "don't call us, we'll call you bull rap response).

DCM

Hey there, user_1ss204! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Are you still having troubles with the App? 

How do you put in a complaint to Amazon.  Exact same issue, tried everything suggested....!

I used the chat function with customer service. They supposedly sent this issue to tech support and said I would hear from them in 3-5 days. Day 6 and so far crickets. 

@catluver Are you still seeing an issue with app and being able to use it?

@XfinityJanelle​ Yes I still have this issue.

Can you tell me what version OS the tablet is running as well as what generation the tablet is?

@user_ytf2i2​ Don't bother with the factory reset. It doesn't work. It works fine on my ipad and my generation 9 fire 10 which operates on the OS7. I had a long chat with Amazon customer service and after I did the factory reset I finally convinced them to put in a ticket to their technical specialists to investigate. I am convinced this is an operating system problem with the latest OS8 version.

@catluver​ Please we my post below. Doesn't seem likely to be OS. I have same Is on two different devices and one works and one doesn't. Xfinity app just updated recently so thinking its that. 

@XfinityBenjaminM​ How does one update Xfinity firmware on fire tablet?

@XfinityBenjaminM​ please read all posts. This is not fixed and seems to be app issue.  Please escalate. 

I did the factory reset and it didn't fix it. They finally put in a ticket for the tech specialists to investigate. I was told that I would hear back in 3-5 days. I'm not holding my breath. But if I do hear back I will post on here. 

Xfinity stream just updated on the 17th. It seems more likely to be the app. 

I also have the same issue with Xfinity stream app 8.5.0.11 on OS 8.3.2.3 on a fire 8+ new last october

This is embarrassing. My mom having same issue. Hd 10 os 8.3.2.3 or whatever too

I am having the same problem.  It started today, June 28.  I have an HD10 (13th generation model.  My OS is OS 8.3.2.3 which was updated on May 24, 2024.  Additionally I noticed my settings icon disappeared from my home screen today  and was replaced by one labelled"ll l!!!!!!???!k" and displayed in one icon the settings wheel and the weather (clouded sun) images.