Frequent Visitor
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6 Messages
No Bluetooth Setting on New Xumo Box
Under the old Xfinity Flex streaming box, there was a bluetooth option. This allowed a customer to pair a bluetooth headset (i.e. Sony, Airpods etc.).
Had to switch out my old Xfinity Flex streaming box for the new Xumo Flex Stream box. Looks like developers for the new device failed to add that option.
Sad.
Raxet
XfinityKassie
Official Employee
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1.5K Messages
3 months ago
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user_3f3092
Visitor
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4 Messages
2 months ago
Agreed. This is terrible. I wish I would’ve kept the old Xfinity Flex box if I knew ahead of time the Xumo box didn’t have bluetooth!!
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user_5y6kk5
1 Message
1 month ago
I went back to my old Amazon Firestick due to no bluetooth headset hookup on the Xumo box. Super easy to hook up the headset on my bedroom t.v. with my Firestick. My livung room smart t.v. has built in bluetooth. A lot of non smart t.v.'s do not.
It would have been super cheap for Xumo/Xfinity to have that option. My Xumo box is now just a dead brick that I don't miss.
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user_5x6rny
1 Message
3 days ago
My experience was worse. My flex Xfinity box was glitching Bluetooth audio. I later learned that OS upgrades to the boxes resulted in interference with bluetooth audio signal when the device was connected to WiFi on 2.4 Ghz frequency instead of the 5.0 Ghz. Apparaently this is now a common glitch that can be fixed by switching over the device(s) to the 5.0 Ghz WiFi bandwidth.
Since I had been unaware of the glitch I thought I could just swap out my Xfinity box at Xfinity store. BIG BIG BIG mistake. I brought box into Xfinity store, explained my problem, was offered a "new" box and had my repeated questions reassured that nothing at all would be changed about my account status. The staff clearly replied that I could switch back and activate my old flex box if the new Xumo box did not correct the problem. The staff reported that they only had the Xumo versions of flex box; again reassuring there was no difference in options or account status. I still had possession of my old flex box and would return to store after successful operation of new Xumo box.
Well guess what - incorrect in EVERY way. First of all the new Xumo box didn't even have bluetooth audio; which was the whole point why I went to the store. OK no big problem - right? WRONG!!! I planned to reactivate the old Xfinity flex box and return the Xumo box. The old Xfinity box would not reactivate.
I visited another Xfinity store, where I was told that my account was "upgraded" (isn't that funny) to the Xumo Play platform, the old Xfinity box does not operate on the new platform, and my account could not be reverted to the old platform (that the old Xfinity flex box worked on).
So beware - there are some changes that Xfinity will not undo and staff can offer incorrect information and only YOU pay the price for their errors.
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