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user_xzra7o
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Wednesday, April 9th, 2025 11:02 PM

Gift card

Was suppose to get a $200 amazon gift card with new customer home internet connection.  Have not received any and we signed up online in December  13,2024. Have made several attempts to get resolved and no gift card. Keep getting no help from customer service.  

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Updated 

11 days ago

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XfinityAldrik

Official Employee

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2.1K Messages

11 days ago

Thank you for reaching out to us @user_xzra7o! I know I too would want to know when to expect a gift card after 4 months of waiting. Have you had a chance to check our Xfinity Incentive Tracker site to see the status of the gift card? This article here provides an overview of our Xfinity Incentive Tracker. 

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user_xzra7o

2 Messages

The tracker was just mentioned today and was no help! I have a screenshot showing we were supposed to get a 200 amazon gift card for signing up as a new customer on Dec 13th/14th and keep getting the fun around. Today we were told by a rep that maybe it was a scam......um my screenshot was from xfinjty site so whose scamming me?! I guess Xfinkty since I have yet to get my $200 Amazon card I was supposed to get. 

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11 days ago

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XfinityAldrik

Official Employee

 • 

2.1K Messages

I appreciate you for checking the incentive tracker @user_xzra7o. Could you please send our team a direct message with your full name, full address, and a screenshot of the promotion? We’d love to take a further look. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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