WiFi Pods ssue - that apparently everyone is having

I’m reaching out regarding an urgent safety concern with our Xfinity WiFi extender pods. We’ve recently discovered that several of the pods are overheating—severely enough to leave black scorch marks on the surrounding walls. It appears this has been happening for some time without our knowledge.

While I understand these devices are long out of warranty, the warranty period should not impact responsibility when the issue involves a potential fire hazard. Overheating strong enough to scorch walls is not normal wear and tear, and it raises serious concerns about the safety and reliability of this equipment.

Given the potential risk, I am requesting that Xfinity replace these pods at no cost and review whether this issue is part of a broader defect. We would like to avoid further safety hazards and ensure our household’s network equipment is safe to use.

Please advise on the next steps as soon as possible.

Thank you.