I am experiencing intermittent disconnections with my internet connection starting this morning and would like to request your assistance in resolving this issue. I have a modern cable modem, and the cable is in good condition. The problem persists even after rebooting the modem. Here is the status

XFINITY has received my iPhone over one month ago, which they confirmed they have and it’s in good condition. Why isn’t the Phone trade-in credit applied to my account? I have made several calls to Customer Service and keep getting the runaround that the credit will be applied, but yet no one can ge

I have received a promotional email from xfinity rewards. I used the promo code to buy a new IPhone 15 but post order submission the automated process to verify my credentials was failed and order subsequently got cancelled. when i am tried to place new order with same promo I get message as " The c

Just have a few questions the chat feature isn’t working from my end

Hello, I recently moved to a new address. It used to be a business but now it is an apartment. I tried to "move" my service and xfinity states that it is a business address and won't let me move forward. How can I change my type of address?

My next bill is set to increase by $10, and I wanted to know if there was a discount to lower it back to $30 and lock it in with the new 5-year guarantee.

I have been a full-services, loyal customer for over 11 years (since April, 2012). A few weeks ago I noticed my bill had shot up quite a bit due to my contract ending. After a few calls to see if I could get a deal for an acceptible amount, I finally got an agent named Luis. Luis promised me the sam

It says temporary unavailable when I try to add unlimited data.

The latest app doesn't show the "devices" page anymore. How do I activate a CPE modem with the app? Or better yet, without the app on the web?

The cable installation your team carried out on our street has caused significant damage to the main water drain of my house. I have obtained pictures, recordings, and an invoice from the plumber who identified the issue. We urgently request that you take responsibility for the cost of repairing the

I received this voicemail yesterday. "Hi this voicemail is from Comcast Xfinity our billing system indicates that you're 50% discount on monthly bill is being terminated today this action is final unless we receive your immediate response please call back on the number showing on your caller ID to m

I got internet service with Xfinity 4 days ago and when I applied I also input my ACP approval ID for the discount. I received the billing information for this month but it doesn't show the ACP discount and I never received any update as to how my ACP is being processed or when to expect it to show

I'm new to X1, being forced to change over by Xfinity from a DVR box I was very happy to possess. My favorite element from that DVR box was the set up for my Favorites: Name of actor, Keyword or subject. I could click on "Clint Eastwood" and I'd get a list of his movies/TV shows coming up over the n

Hello, I ordered some devices on 11/21/23 and I have yet to receive tracking information via UPS or FedEx. My move-in date is tomorrow and I was told the devices would ship a few days prior to the move-in date. Can I have some confirmation about my order and the status of my delivery?

I want to change my bill due date to 4/14/23

Timeline Sept 6 ordered xfinity community with modem and now TV service Sept 11 called because I didn't receive shipping info for my modem and the person said they didn't enter a shipping code and fixed it in the system Early this week I called and received a credit for my now tv because I haven't b

Finally (regrettably) plugged in our flex TV box today. Got it up and going, everything set up just fine. Went to order our cable TV channels. We chose the base package and then the entertainment and sports add-ons. Paid for it and it was good to go. Even shows up on my account as being part of our

Hey, hoping to get advice from someone more experienced with networks here. The past two days I have been experiencing intermittent connection issues. It appears that my modem is randomly restarting itself throughout the day. I haven't called xfinity yet but I figured I would post here in case anyon

Hey folks, been having bad signal today, half of my DS channels are lost and am in partial service mode. The Xfinity app immediately detects that there is an issue that needs a tech, but keeps failing to schedule it with an error message. I tried the Xfinity app as well as calling in to 800-XFINITY.

I'd like to remove xFi Complete from my account/unlimited data. Haven't been using much data last 3 months, no need for it. Thanks.