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user_6e119f
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4 Messages

Saturday, August 14th, 2021 11:40 PM

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No Live TV Option?

Finally (regrettably) plugged in our flex TV box today. Got it up and going, everything set up just fine. Went to order our cable TV channels. We chose the base package and then the entertainment and sports add-ons. Paid for it and it was good to go. Even shows up on my account as being part of our package and being part of our plan now. However, there is no option whatsoever to watch live TV with my flex box. I can’t access a single one of those channels that I bought. The only thing I can do is use one of the apps and watch content through an app. Of course I’ve already paid for it with flex so I don’t want to pay for it with the app again. Can I not just watch my channels somewhere? And if so how do I find them? It shows categories such as kids, sports, etc. However, when I click on those, it’s just nothing. Not any specific channels, just content I’m not familiar with. Customer service is completely useless. There’s no technical support because all they want to do is restart my internet. 

Question

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Updated 

3 years ago

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user_6e119f

Visitor

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4 Messages

3 years ago

Thanks for your help, all. I did finally find a human to speak to and they can’t fix it either. We are going to wait until Monday when their main customer service is open and cancel the Xfinity tv. My son found a good alternative online so we’ll try that. Kinda funny - I’ll have different providers for phone, internet, and tv now. Lord knows Comcast can’t get it together for more than one of their services to function in a household. 

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XfinityVianney

Official Employee

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1.8K Messages

I'm glad to hear you were able to speak with someone, but I see we have not resolved your issue. I'll be glad to dive in and provide any additional assistance you need. Although we are digital, we are a full-service team. I'd love the chance to research this further. 

 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

0

XfinityChad2

Official Employee

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263 Messages

3 years ago

Did you try launching the xfinity stream app?  That’s where you can watch the channels you just upgraded.  Use the voice remote and say xfinity stream.  

2

user_6e119f

Visitor

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4 Messages

@XfinityChad2

Yes, and there are some channels there but not any that I purchased. There are movie channels, HBO, and things I have to subscribe to, but none of the channels that I purchased. Thank you for responding!

3 years ago

0

BruceW

Gold Problem Solver

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26.1K Messages

3 years ago

1

user_6e119f

Visitor

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4 Messages

@BruceW

Yes, thank you. These are the instructions that I followed. Purchase was confirmed and everything went fine. The only content I can access on my flex is either free content or things that require subscriptions such as apps, HBO, Showtime, etc. It’s taken about 2.5 hours out of my Saturday now. Not happy!

3 years ago

0

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