Visitor
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1 Message
Bill increased $10
My next bill is set to increase by $10, and I wanted to know if there was a discount to lower it back to $30 and lock it in with the new 5-year guarantee.
Visitor
•
1 Message
My next bill is set to increase by $10, and I wanted to know if there was a discount to lower it back to $30 and lock it in with the new 5-year guarantee.
Accepted Solution
XfinityRichard
Official Employee
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2.3K Messages
27 days ago
It was a pleasure, @user_em5pr9 working with you in private today and getting your account concerns addressed. We do appreciate you and your business!-Richard
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EG
Expert
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113.1K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.6K Messages
27 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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