PHONE RECEIVED NO CREDIT APPLIED

XFINITY has received my iPhone over one month ago, which they confirmed they have and it’s in good condition. Why isn’t the Phone trade-in credit applied to my account? I have made several calls to Customer Service and keep getting the runaround that the credit will be applied, but yet no one can get it applied. I have been hung up on and disconnected a ridiculous amount of times. Can someone help me get the $999 credit applied?

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XfinityChristy

Official Employee

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2.5K Messages

2 days ago

user_566cdv Hello, thank you for reaching out via our Xfinity Community Forums. I am sorry for the frustration you've experienced with your trade-in credit and the unacceptable runaround with customer service. That is absolutely not the experience we want for our mobile customers. We understand how important that $999 iPhone trade-in credit is, especially since it's been over a month since we confirmed receipt and good condition. We want to get this resolved for you quickly and ensure the full credit is properly applied to your account.

To directly review the status of your trade-in credit for your account, we need to access your specific account details.

Please send us a Direct Message (DM) with the following information:

Your full name
The full service address on the Xfinity Mobile account.

Once we have this, we can investigate the delay in the trade-in processing system and see how to help get this resolved. We appreciate you giving us the opportunity to make this right.

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user_566cdv

PHONE RECEIVED NO CREDIT APPLIED

XfinityChristy

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