2 Messages
Modem hasn't arrived
Timeline
Sept 6 ordered xfinity community with modem and now TV service
Sept 11 called because I didn't receive shipping info for my modem and the person said they didn't enter a shipping code and fixed it in the system
Early this week I called and received a credit for my now tv because I haven't been able to use it.
It's now the 20th still haven't received the modem, no shipping details.
Nearest xfinity store is an hour + commute for me and is not an option.
Please advise. I read a previous person with the same issues post but the steps given didn't track. I saw no direct chat with support option in the top right only virtual assistant which doesn't work.
Accepted Solution
XfinityAdrienne
Official Employee
•
994 Messages
3 months ago
Hey there, VirtuallyUna55i5ted! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the modem shipping, that is certainly strange. We can dive into the account and see what is going on. Can you please send us a DM to get started?
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
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